Office Clerk

Redner's Warehouse Markets; Sinking Spring (Berks County); On-site; USD 17,000 - 28,000; Full time

Job summary

Talentify is seeking a Customer Service/Service Desk professional to uphold high standards of customer service in front-end operations and supervise front-end personnel.

The role involves scheduling, enforcing policies, training, assisting customers with issues, accepting checks, maintaining housekeeping, and coordinating supplies, reporting to Store Director/Bookkeeper.

Qualifications

• Strong oral and written communication with customers, employees, and vendors.
• Strong analytical and mathematical skills for audits.
• Knowledge of federal and state child labor laws for under 18.
• Ability to stand upright for most shifts.

Responsibilities

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule front-end personnel to ensure high courtesy standards.
• Maintain effective work schedules to minimize customer inconvenience.
• Enforce store policies in front-end operations and discipline associates as needed.
• Delegate cashier responsibilities as prescribed by management.
• Conduct training programs for new and existing associates.
• Assist cashiers with price checks, voids, or cash register items.
• Keep store management informed of pricing inaccuracies.
• Assist customers with returns, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain regular cleaning schedule and good housekeeping of the front end.
• Order and control front-end supplies.
• Greet customers and be observant of store activity.
• Abide by all company policies in the Employee Handbook.

Skills

Communication skills

Analytical skills

Labor law knowledge

Stand for shifts

Job description

POSITION TITLE: Customer Service/Service Desk

DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt

JOB SUMMARY:

To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities.

ESSENTIAL JOB FUNCTIONS:

• 1) Promote customer goodwill by providing high standards of customer service.
• 2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• 3) Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• 4) Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
• 5) Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
• 6) Conduct training programs for new associates, as well as associates already on board.
• 7) Assist cashiers with price checks, voids, or any cash register related items.
• 8) Keep store management and scan coordinator informed of all pricing inaccuracies.
• 9) Assist customers with returned merchandise, over rings, and overcharges.
• 10) Approve customer checks and enforce Redner's check cashing policies.
• 11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• 12) Order and control front end supplies (register paper, ribbons, etc.).
• 13) Greet and customers and be observant of people in the store.
• 14) Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS:

• 1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• 1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• 2) Strong analytical and mathematics skills for conducting accurate audits.
• 3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
• 4) Must be able to stand upright for most of your scheduled work shift.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.