Customer Service Representative

Redner's Markets, Inc.; Hegins Township (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Redner's Markets, Inc. seeks a Front-End Supervisor to uphold high customer service standards across front-end operations. You will supervise front-end personnel, schedule activities, and ensure courteous, efficient service while enforcing company policies and supervising training.

The role focuses on maintaining schedules, assisting with cashier duties, and minimizing customer inconvenience. Compliance with labor laws and company guidelines is essential.

Qualifications

• Strong oral and written communication with customers, employees, and vendors.
• Strong analytical and mathematics skills for audits.
• Knowledge of federal and state child labor laws regarding employment of individuals under 18.

Responsibilities

• Provide high standards of customer service throughout front-end operations.
• Supervise and schedule front-end personnel to ensure courteous service.
• Maintain effective work schedules to minimize customer inconvenience.
• Enforce store policies and assist with discipline of front-end associates.
• Delegate cashier responsibilities as directed by management.
• Conduct training programs for new and existing associates.
• Assist cashiers with price checks, voids, or register-related items.
• Keep management informed of pricing inaccuracies.
• Assist customers with returns, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain front-end housekeeping and regular cleaning.
• Order and control front-end supplies.
• Greet customers and observe activity in the store.
• Adhere to all policies in the Employee Handbook.

Skills

Communication

Analytical skills

Labor laws knowledge

Job description

JOB SUMMARY:

To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities.

ESSENTIAL JOB FUNCTIONS:

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks, voids, or any cash register related items.
• Keep store management and scan coordinator informed of all pricing inaccuracies.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce Redner’s check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.).
• Greet and customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS:

• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.