Office Clerk

Redner's Warehouse Markets; Hamburg (Berks County); On-site; USD 28,000 - 36,000; Full time

Job summary

Talentify is seeking a Customer Service/Service Desk professional to uphold high standards of customer service across front-end operations. The role involves supervising front-end personnel and directing daily activities to ensure smooth store operations.

Responsibilities include scheduling, training, assisting cashiers, enforcing policies, and maintaining store cleanliness and efficiency. Strong communication and knowledge of labor laws are essential in this non-exempt role.

Qualifications

• Excellent verbal and written communication with customers, employees, and vendors.
• Strong analytical and math skills for accurate audits.
• Familiarity with federal and state child labor laws.
• Ability to stand for extended periods during shifts.

Responsibilities

• Promote high standards of customer service.
• Supervise and schedule front-end personnel to ensure courteous service.
• Maintain effective front-end work schedules to minimize customer disruption.
• Enforce store policy related to front end operations and assist with discipline.
• Delegate cashier duties as directed by management or bookkeeper.
• Conduct training for new and existing associates.
• Assist cashiers with price checks, voids, and register items.
• Keep management informed of pricing inaccuracies.
• Assist customers with returns, over-rings, and overcharges.
• Approve customer checks and enforce check-cashing policies.
• Maintain front-end housekeeping and cleanliness.
• Order and control front-end supplies.
• Greet customers and be observant of shoppers.
• Adhere to all company policies in the Employee Handbook.
• Provide staffing and training for Acting Customer Service Supervisor.

Skills

Communication

Analytical skills

Labor law knowledge

Stand/walk長

Job description

POSITION TITLE: Customer Service/Service Desk

DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt

JOB SUMMARY:

To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities.

ESSENTIAL JOB FUNCTIONS:

• 1) Promote customer goodwill by providing high standards of customer service.
• 2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• 3) Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• 4) Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
• 5) Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
• 6) Conduct training programs for new associates, as well as associates already on board.
• 7) Assist cashiers with price checks, voids, or any cash register related items.
• 8) Keep store management and scan coordinator informed of all pricing inaccuracies.
• 9) Assist customers with returned merchandise, over rings, and overcharges.
• 10) Approve customer checks and enforce Redner's check cashing policies.
• 11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• 12) Order and control front end supplies (register paper, ribbons, etc.).
• 13) Greet and customers and be observant of people in the store.
• 14) Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS:

• 1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• 1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• 2) Strong analytical and mathematics skills for conducting accurate audits.
• 3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
• 4) Must be able to stand upright for most of your scheduled work shift.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.