Office Clerk

Redner's Markets, Inc.; Dover (DE); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading grocery store chain in Dover, DE, is seeking a Front-End Supervisor to maintain high standards of customer service. This role involves supervising front-end personnel, scheduling activities, and ensuring customer satisfaction. Candidates should possess strong communication skills and be knowledgeable about labor laws involving minors. Responsibilities include training associates, enforcing store policies, and providing customer assistance. Join a dynamic team dedicated to exceptional service and operational excellence.

Qualifications

• Knowledgeable in federal and state child labor laws regarding employment of individuals under 18.
• Ability to stand upright for most of the scheduled work shift.

Responsibilities

• Provide and maintain high standards of customer service.
• Supervise and schedule activities of front-end personnel.
• Enforce store policy regarding front end operations.
• Conduct training programs for new associates and support existing staff.

Skills

Strong oral communication skills

Strong written communication skills

Analytical skills

Mathematics skills

Job description

44 West Dover
Greentree Village Center
25 Greentree Drive
Dover, DE 19901, USA

JOB SUMMARY

To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities.

ESSENTIAL JOB FUNCTIONS

• 1) Promote customer goodwill by providing high standards of customer service.
• 2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• 3) Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• 4) Enforce store policy as it relates to front end operations and assist bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
• 5) Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
• 6) Conduct training programs for new associates, as well as associates already on board.
• 7) Assist cashiers with price checks, voids, or any cash register related items.
• 8) Keep store management and scan coordinator informed of all pricing inaccuracies.
• 9) Assist customers with returned merchandise, over rings, and overcharges.
• 10) Approve customer checks and enforce Redner’s check cashing policies.
• 11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• 12) Order and control front end supplies (register paper, ribbons, etc.).
• 13) Greet customers and be observant of people in the store.
• 14) Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS

• 1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• 1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• 2) Strong analytical and mathematics skills for conducting accurate audits.
• 3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
• 4) Must be able to stand upright for most of your scheduled work shift.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.