Dispatcher

Talentify; Indianapolis (IN); On-site; USD 28,000 - 33,000; Full time

Job summary

Aston Carter is seeking a Dispatcher in Indianapolis, IN. This onsite role runs Monday–Friday, 8:00 a.m.–5:00 p.m., with a contract-to-hire path. You will coordinate tow truck resources, ensure on-time pickups and deliveries, and provide excellent service to towing partners while controlling costs.

Compensation starts at $22.00/hr with eligibility for benefits. Ideal candidates have at least 1 year of dispatching experience, strong organization, and solid communication skills.

Qualifications

• At least 1 year of dispatching experience in logistics or transportation.
• Ability to multitask in a fast-paced environment.
• Strong organizational and documentation skills.
• Effective communication with drivers and teams.
• Customer service orientation with partners.
• Basic understanding of logistics operations.
• Ability to analyze reports and adjust plans for on-time performance.

Responsibilities

• Direct activities to achieve on-time performance goals.
• Manage tow truck resources and assign work efficiently.
• Plan future day resource requirements and coordinate capacity.
• Identify when demand exceeds capacity and engage additional networks.
• Monitor transportation costs and identify efficiency gains.
• Recruit new towing partners to expand the network.
• Provide accurate documentation to drivers for pickups and deliveries.
• Monitor progress and adjust to ensure timely completion.
• Escalate transportation issues to leadership as needed.
• Build strong relations with transportation team and drivers.
• Review activity reports to support improvements.
• Comply with safety guidelines and company policies.

Skills

Dispatching experience

multitasking

Organizational skills

Communication

Customer service

Logistics basics

Performance analysis

Tools

Dispatching tools

Job description

Job Title: DispatcherJob Description

The Dispatcher plays a meaningful role in managing towing resources to keep vehicle pickups and deliveries running smoothly, directly supporting branch productivity and business growth. This position focuses on coordinating towing capacity, optimizing resource utilization, and providing outstanding customer service to towing partners while ensuring on‑time performance and cost‑effective transportation operations.

Responsibilities

• Direct activities related to towing operations to achieve on‑time performance goals.
• Manage tow truck resources and assign work efficiently to optimize tower productivity.
• Plan future day resource requirements and coordinate with towing partners to secure necessary truck capacity.
• Identify when demand exceeds tow truck capacity and engage part‑time networks to obtain additional resources.
• Monitor transportation costs and identify opportunities to improve efficiency and reduce expenses.
• Recruit new towing partners to expand and strengthen the towing network.
• Provide accurate and complete documentation to drivers for each pickup and delivery.
• Monitor work in progress and make necessary adjustments to ensure timely completion of all jobs.
• Identify and escalation issues or concerns related to transportation activities to leadership as appropriate.
• Build and maintain a strong working relationship with the transportation team.
• Establish and maintain positive, professional relationships with all tow drivers.
• Review and analyze transportation activity reports, including time performance metrics, to support continuous improvement.
• Comply with all safety guidelines as well as company policies and procedures.
• Perform other related duties as assigned to support smooth operations.

Essential Skills

• At least 1 year of dispatching experience, preferably in a logistics or transportation environment.
• Proven ability to handle multiple tasks simultaneously in a fast-paced setting.
• Strong organizational skills with attention to detail in scheduling and documentation.
• Effective communication skills for working with drivers, transportation teams, and towing partners.
• Customer service orientation with the ability to support and respond to towing partners professionally.
• Basic understanding of logistics and transportation operations.
• Ability to analyze performance reports and adjust plans to improve on‑time performance.

Additional Skills & Qualifications

• Experience coordinating towing resources or similar transportation services.
• Familiarity with dispatching tools or systems used to assign and track work.
• Ability to build and maintain positive relationships with internal teams and external partners.
• Comfort with problem-solving and escalating issues when needed to maintain service levels.

Work Environment

This is an onsite role, working Monday through Friday from 8:00 a.m. to 5:00 p.m. The position operates in a structured office environment focused on coordinating towing and transportation activities throughout the day. The role involves frequent communication with drivers and transportation team members, active monitoring of schedules and performance metrics, and adherence to established safety guidelines, policies, and procedures.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.