Logistics Enterprise Account Specialist

Aston Carter; Tempe (AZ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

Aston Carter is seeking a Logistics Enterprise Account Specialist in Tempe, AZ. This onsite contract-to-hire role emphasizes data-driven account management, performance monitoring, and proactive problem solving with shippers and internal teams.

The role requires strong communication, organizational skills, and a customer-focused approach to drive continuous improvements in transportation and supply chain operations.

Qualifications

• Account management experience with a strong customer service orientation.
• At least 2 years of experience in logistics, supply chain, or a comparable environment.
• Understanding of basic data analytical skills, including interpretation of performance metrics.
• Entry-level knowledge of Microsoft Excel.
• Ability to write clear documents on topics such as process improvement proposals and operational updates.
• Strong interpersonal skills with the ability to build and maintain positive relationships with shippers and internal teams.
• Effective verbal and written communication skills, including the ability to lead calls and present data.
• Demonstrated problem-solving skills in transportation, intermodal operations, or supply chain settings.
• Organizational skills to manage multiple shippers, daily logs, and recurring meetings.
• Customer-focused mindset with the ability to coach and support shippers to improve performance.

Responsibilities

• Monitor, verify, and present transportation and performance data daily.
• Overcome transportation disruptions in real time to maintain service levels.
• Identify root causes of transportation defects and recommend corrective actions.
• Maintain detailed daily logs and documentation for assigned shippers.
• Lead weekly calls with shippers to review performance and improvement plans.
• Lead Daily Business Review stand-up calls to share updates and coordinate actions.
• Collaborate with internal teams to support process improvements and enhance shipper experience.
• Prepare written documents on topics such as process improvement proposals and performance updates.
• Build strong relationships with shippers through effective communication and customer service.
• Manage disruptions by coordinating solutions across transportation, intermodal, and supply chain partners.

Skills

Account management

Logistics experience

Data analysis

Excel basics

Documentation

Interpersonal skills

Communication

Problem solving

Organization

Customer focus

Tools

Microsoft Excel

Job description

Logistics Enterprise Account Specialist

Responsibilities

• Monitor, verify, and present transportation and performance data on a daily basis.

• Overcome transportation disruptions and other operational barriers in real time to maintain service levels.

• Identify root causes of transportation defects and recommend corrective actions.

• Maintain detailed daily logs and documentation for assigned shippers.

• Lead weekly calls with assigned shippers to review performance, discuss issues, and align on improvement plans.

• Lead Daily Business Review stand-up calls to share updates, highlight risks, and coordinate actions with stakeholders.

• Collaborate with internal teams to support process improvements and enhance the overall shipper experience.

• Prepare written documents on topics such as process improvement proposals and performance updates.

• Build strong relationships with shippers through effective communication, coaching, and customer service.

• Manage disruptions as they occur by coordinating solutions across transportation, intermodal, and supply chain partners.

Essential Skills

• Account management experience with a strong customer service orientation.

• At least 2 years of experience in logistics, supply chain, or a comparable environment preferred.

• Understanding of basic data analytical skills, including the ability to interpret performance metrics.

• Entry-level knowledge of Microsoft Excel, with familiarity using spreadsheets to navigate and interpret data.

• Ability to write clear documents on topics such as process improvement proposals and operational updates.

• Strong interpersonal skills with the ability to build and maintain positive relationships with shippers and internal teams.

• Effective verbal and written communication skills, including the ability to lead calls and present data.

• Demonstrated problem-solving skills in transportation, intermodal operations, or supply chain settings.

• Organizational skills to manage multiple shippers, daily logs, and recurring meetings.

• Customer-focused mindset with the ability to coach and support shippers to improve performance.

Additional Skills & Qualifications

• Experience in logistics or supply chain environments is preferred but not strictly required, as training and support are provided for technical skills.

• Backgrounds from relationship-driven and fast-paced industries such as event coordination, real estate, sales, restaurants, or similar roles can be highly effective in this position.

• Strong relationship-building capabilities and the ability to quickly establish trust with customers and stakeholders.

• Ability to work through lowest-cost provider options while balancing service quality and operational constraints.

• Capacity to hit the ground running in a dynamic environment with evolving priorities.

• Interest in transportation, intermodal operations, and broader supply chain management.

• Motivation to grow into long-term opportunities, including potential full-time conversion, by delivering strong performance.

• Comfort working with top-tier customers and supporting high-visibility accounts.

Work Environment

The role operates within a collaborative, fast-paced team environment focused on transportation and logistics performance. You work extensively with data and Microsoft Excel, participate in regular stand-up and review calls, and engage directly with shippers and internal stakeholders. The team provides significant support and training for technical and process-related skills, enabling you to develop in logistics and supply chain while leveraging your interpersonal and organizational strengths. The environment emphasizes continuous improvement, clear communication, and proactive problem solving, with opportunities to work on high-impact initiatives and with top customers.

This is an onsite position in Tempe.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a fully onsite position in Tempe,AZ.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.