Office Clerk

BetterCloud; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

BetterCloud is seeking an Office Clerk to greet customers at the front desk, resolve payment, title, and invoice issues, and provide high-quality customer service for auction customers.

You will support efforts to improve the customer experience, issue gate passes, and connect customers with the appropriate department, while processing payments and ensuring buyers receive titles to purchased vehicles.

Qualifications

• Ability to read, write, speak and understand English.
• Strong organizational and problem-solving skills.
• Experience learning and operating basic computer systems and applications.

Responsibilities

• Support customers to enhance the customer experience.
• Issue gate passes for auction day access.
• Receive and greet front desk customers and direct them to the correct department.
• Accept and process payments from customers on invoices and purchases.
• Issue sellers checks to the dealer representative.
• Ensure buyers are issued titles to purchased vehicles.
• Perform additional duties as assigned.

Skills

Customer service

Front desk

Problem solving

English proficiency

Organizational skills

Tools

Computer systems

Job description

Who we are looking for:

The Office Clerk is responsible for providing high quality customer service to our auction customers. The Office Clerk is able to greet customers at the front desk with a positive attitude, solve problems with payments, titles, and invoices along with issuing checks. The Office Clerk is knowledgeable of all auction business and is organized in order to provide quick resolution on customer inquiries.

What you will do:

Actively and consistently support all efforts to simplify and enhance the customer experience.

Issue gate passes for customer auction day access.

Receive and greet all customers at the front desk to connect them with the correct department.

Accept and process payments from customers on invoices and purchases.

Issue sellers check to the dealer representative Ensure buyers are issued their titles to purchased vehicles.

Perform additional duties as assigned.

What you will need:

Ability to read, write, speak and understand English.Organization and resourcefulnessAbility to learn and operate basic computer systems and applications80% sitting / 20% standingUnderstand what resource/department to involve. #LI-CR1