Office Clerk

ACV Auctions; California (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical plans including high-deductive

Company-sponsored disability & life

Dental & Vision options

Paid time off & holidays

Stock Purchase Program

401(k) retirement planning

Job summary

ACV Auctions is seeking an Office Clerk to provide high quality customer service at the front desk. You will greet customers, resolve payment and invoice questions, and coordinate with the appropriate departments to ensure smooth transactions and title processing for sold vehicles.

The role emphasizes organization, attention to detail, and the ability to operate basic computer systems. A positive attitude and readiness to learn are essential for daily front-desk operations.

Qualifications

• Ability to read, write, speak and understand English.
• Organization and resourcefulness.
• Ability to learn and operate basic computer systems and applications.
• 80% sitting / 20% standing.
• Understand what resource/department to involve.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Issue gate passes for customer auction day access.
• Receive and greet all customers at the front desk to connect them with the correct department.
• Accept and process payments from customers on invoices and purchases.
• Issue sellers check to the dealer representative.
• Ensure buyers are issued their titles to purchased vehicles.
• Perform additional duties as assigned.

Skills

Customer service

Front desk

Cash handling

English language

Tools

Basic computer systems

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company's 401(k)

Who we are looking for

The Office Clerk is responsible for providing high quality customer service to our auction customers. The Office Clerk is able to greet customers at the front desk with a positive attitude, solve problems with payments, titles, and invoices along with issuing checks. The Office Clerk is knowledgeable of all auction business and is organized in order to provide quick resolution on customer inquiries.

What you will do

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Issue gate passes for customer auction day access.
• Receive and greet all customers at the front desk to connect them with the correct department.
• Accept and process payments from customers on invoices and purchases.
• Issue sellers check to the dealer representative
• Ensure buyers are issued their titles to purchased vehicles.
• Perform additional duties as assigned.

What you will need

• Ability to read, write, speak and understand English.
• Organization and resourcefulness
• Ability to learn and operate basic computer systems and applications
• 80% sitting / 20% standing
• Understand what resource/department to involve.

Our Values

• Trust & Transparency
• People First
• Positive Experiences
• Calm Persistence
• Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.