Office Automation Analyst

Jobtailor

Key West (FL)

On-site

USD 55,000 - 75,000

Full time

4 days ago

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Job summary

Jobtailor is seeking a diligent IT support specialist in Florida to configure and maintain end-user workstations and wireless devices across Monroe County DOH sites. You will deploy system images, troubleshoot issues, and train staff in software usage and digital practices.

You will travel between clinics, manage inventory, and collaborate on health initiatives, ensuring operations run smoothly and securely while upholding agency values.

Qualifications

Must possess a valid, unrestricted Florida driver’s license throughout employment.
Knowledge of DOH policies, administrative requirements, and agency values.
Knowledge of computer hardware, software installation, imaging, and lifecycle management.
Knowledge of Active Directory management, SCCM imaging, and help desk operations.
Knowledge of inventory processes, asset tracking, and surplus procedures.
Skill installing, configuring, and supporting workstations, wireless devices, and peripherals.
Skill troubleshooting technical issues remotely and in person.
Skill maintaining accurate inventory records and coordinating equipment repairs.
Skill delivering user training on software, system navigation, and digital best practices.
Ability to travel between Monroe County DOH sites as needed.
Ability to manage multiple technical tasks while maintaining agency compliance.
Ability to prepare, relocate, and decommission equipment with minimal disruption.
Ability to provide dependable user support and adapt to evolving technologies.
Ability to work independently and collaborate across units.
Must be able to learn and communicate effectively, orally and in writing, in English.
Must successfully complete required security background check and, where applicable, drug screening.
Must complete Form I-9 and satisfy employment eligibility verification requirements.
May be required to perform emergency duty before, during, and/or beyond normal work hours.

Responsibilities

Configure, install, maintain, and support end-user workstations, wireless devices, peripherals, hardware, and software.
Replace outdated technology under End of Life service agreements.
Relocate IT equipment between facilities with minimal disruption.
Verify hardware and software functionality after installation or relocation.
Prepare decommissioned computers for surplus according to procedures.
Coordinate warranty and non-warranty equipment repair service calls.
Document equipment relocations and updates in the inventory management system.
Develop and deploy system images using SCCM or equivalent software.
Troubleshoot issues remotely and in person and record resolutions in the help desk system.
Train end users on orientation, software usage, system navigation, and digital best practices.
Serve as a technical resource for agency staff.
Collaborate with other agency units and participate in health fairs, immunization outreach, disaster support, quality improvement activities, and staff meetings.

Skills

End-user support

Troubleshooting

Training end users

Communication

Travel between sites

Tools

Active Directory management

SCCM imaging

Inventory management system

Help desk ticketing system

Microsoft Endpoint Configuration Manager

Job description

Support the Florida Department of Health in Monroe County's mission and agency values
Configure, install, maintain, and support end-user workstations, wireless devices, peripherals, hardware, and software
Replace outdated technology under manufacturer End of Life service agreements
Relocate IT equipment between facilities with minimal operational disruption
Verify hardware and software functionality after installation or relocation
Prepare decommissioned computers for surplus according to established procedures
Coordinate warranty and non-warranty equipment repair service calls
Document equipment relocations and updates in the inventory management system
Create, manage, and maintain user and device objects in Active Directory
Develop and deploy system images using Microsoft Endpoint Configuration Manager (SCCM) or equivalent software
Troubleshoot issues remotely and in person and record resolutions in the help desk ticketing system
Consult with the Helpdesk Team Lead on complex or unfamiliar issues
Train end users on orientation, software usage, system navigation, troubleshooting, and digital best practices
Serve as a technical resource for agency staff
Complete EARS, timesheets, and People First entries within required timeframes
Collaborate with other agency units, participate in health fairs, immunization outreach, disaster support, quality improvement activities, and staff meetings
Travel routinely between clinics in Marathon and Tavernier and potentially other Monroe County clinical sites
Perform other duties as assigned

Requirements

Must possess a valid, unrestricted Florida driver's license throughout employment
Knowledge of DOH policies, administrative requirements, and agency values
Knowledge of computer hardware, software installation, imaging, and lifecycle management
Knowledge of Active Directory management, SCCM imaging, and help desk operations
Knowledge of inventory processes, asset tracking, and surplus procedures
Skill installing, configuring, and supporting workstations, wireless devices, and peripherals
Skill troubleshooting technical issues remotely and in person
Skill maintaining accurate inventory records and coordinating equipment repairs
Skill delivering user training on software, system navigation, and digital best practices
Ability to travel between Monroe County DOH sites as needed
Ability to manage multiple technical tasks while maintaining agency compliance
Ability to prepare, relocate, and decommission equipment with minimal disruption
Ability to provide dependable user support and adapt to evolving technologies
Ability to work independently and collaborate across units
Must be able to learn and communicate effectively, orally and in writing, in English
Must successfully complete required security background check and, where applicable, drug screening
Must complete Form I-9 and satisfy employment eligibility verification requirements
May be required to perform emergency duty before, during, and/or beyond normal work hours

Core Competencies

Demonstrates expertise in configuring, installing, and supporting end-user workstations and wireless devices, with a strong focus on Active Directory management and SCCM imaging. Capable of delivering user training and maintaining accurate inventory records while ensuring compliance with agency policies.

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