Distributed Computer Systems Specialist

Jobtailor; Melbourne (FL); On-site; USD 38,000 - 56,000; Full time

Job summary

Jobtailor is seeking a capable IT Helpdesk Technician in Melbourne, FL to handle incoming requests via multiple channels and provide timely resolution. You will troubleshoot hardware and software issues, configure operating systems and applications, and escalate complex problems to appropriate teams.

Onsite support and inventory management are part of the role. The ideal candidate has at least six months of computer experience, solid knowledge of Windows 10/11 and Microsoft 365, and a

Qualifications

• Six months of experience with computers and electronics.
• Six months of experience with Windows 10/11 and Microsoft 365 Apps.
• At least one year of customer or personal service experience.
• Valid Florida driver's license (or Florida license within 30 days if out of state).
• Knowledge of computer hardware, software, and networks.
• Ability to communicate effectively in writing and speech.
• Must type at least 35 words per minute.
• Ability to lift up to 40 pounds and sit for long periods.
• Clear background check and E-Verify eligibility.

Responsibilities

• Receive and triage helpdesk requests via phone, email, portal, and in-person.
• Troubleshoot incidents or escalate to other teams as needed.
• Use remote tools to troubleshoot issues remotely.
• Install and upgrade distributed computer systems and components.
• Provide onsite support for non-remotely resolvable issues.
• Configure OS, apps, and peripherals; manage user accounts and permissions.
• Maintain hardware/software inventory and track serial numbers.

Skills

Customer Service Experience

Troubleshooting Skills

Effective Communication

Active Listening

Critical Thinking

Complex Problem Solving

Typing Speed

Tools

Remote Control Viewer

Microsoft Configuration Manager Console

Active Directory Remote Server Administration Tools

Job description

• Receive telephone, email, customer portal, and in-person helpdesk requests and create tickets
• Troubleshoot and resolve incidents and complete requests, or escalation them to other support teams
• Use Remote Control Viewer, Microsoft Configuration Manager Console, Active Directory Remote Server Administration Tools, and other network/monitoring tools to troubleshoot issues remotely
• Install and implement distributed computer systems hardware, software, and communications components, including enhancements and upgrades
• Monitor hardware to ensure proper maintenance
• Configure operating systems, applications, and services and integrate them with applications, computers, printers, and peripherals
• Provide onsite support for issues that cannot be resolved remotely
• Troubleshoot network and computer hardware and software onsite
• Replace, re-image, and stage new computer systems, including driving to various DOH-Brevard sites
• Process User Access Requests and administer user accounts, security groups, and permissions across systems and applications
• Apply least-privilege principles and DOH policies and procedures
• Maintain inventory of distributed network hardware and software, including serial numbers, property numbers, and software levels

Requirements

• Six or more months of experience working with computers and electronics
• Six or more months of experience working with Microsoft Windows 10/11 operating systems and Microsoft 365 Apps for Enterprise/Office (Word, Excel, Outlook, PowerPoint)
• One or more years of experience providing customer or personal services
• Valid Florida Driver's license; if out of state, Florida license required within 30 days of hire
• Knowledge of circuit boards, processors, chips, electronic equipment, computer hardware and software, applications and programming
• Knowledge of Microsoft Windows 10/11 operating systems and Microsoft 365 Apps for Enterprise/Office
• Knowledge of customer and personal service principles and processes
• Speaking, reading comprehension, active listening, writing, critical thinking, and complex problem solving skills
• Ability to communicate effectively orally and in writing
• Ability to type at least 35 adjusted words per minute
• Ability to sit for up to 8 hours per day
• Ability to operate keyboard, mouse, and other computer equipment repetitively for up to 8 hours per day
• Ability to bend, stoop, reach, kneel, push, and pull occasionally
• Ability to move items weighing up to 40 pounds
• Ability to learn and communicate effectively, orally and in writing, in English
• Successful completion of required security background check and/or drug screening
• Completion of Form I-9 and employment eligibility verification through E-Verify
• Emergency duty may be required before, during, and/or beyond normal work hours or days

Core Competencies

Demonstrates expertise in troubleshooting and resolving hardware and software issues, with proficiency in Microsoft Windows 10/11 and Microsoft 365 Apps for Enterprise. Capable of providing effective customer service and support while adhering to security policies and procedures.

Highest-signal resume keywords

• Microsoft Windows 10/11
• Microsoft 365 Apps for Enterprise
• Customer Service Experience
• Troubleshooting Skills
• Remote Control Viewer

Hard Skills

• Troubleshooting
• Computer Hardware
• Software Installation
• Operating System Configuration
• User Account Administration
• Network Monitoring
• Remote Support
• Inventory Management
• Electronic Equipment Knowledge
• Typing Speed

Soft Skills

• Effective Communication
• Active Listening
• Critical Thinking
• Complex Problem Solving

Certifications & Qualifications

• Valid Florida Driver's License

Industry Keywords

• Customer Service Principles
• Least-Privilege Principles
• DOH Policies and Procedures
• E-Verify

Tools & Technologies

• Microsoft Configuration Manager Console
• Active Directory Remote Server Administration Tools
• Remote Control Viewer