Part-Time Office Associate

Levin Furniture & Mattress; Erie (Erie County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Increased pay

Paid training

Growth opportunities

Dental & Vision

401K & PTO

Employee discount

Showroom access

Job summary

Levin Furniture & Mattress in Erie, PA is seeking a Part-Time Office Associate to join our team. You will enter sales and order data into the Storis system, verify information, and handle cash-related documentation with accuracy.

Responsibilities include answering high volumes of inbound calls, assisting customers, processing payments, and coordinating with internal staff. Excellent communication and organizational skills are essential for success in this role.

Qualifications

• High school diploma or equivalent required.
• Clerical experience preferred.
• Strong communication and organizational skills.
• Proficient in Microsoft Office.
• Experience with order entry and processing a plus.
• Ability to sit/stand and perform clerical tasks efficiently.

Responsibilities

• Enter sales and order information into Storis accurately.
• Verify order details and correct discrepancies.
• Process payments and financing paperwork per guidelines.
• Provide customer service via calls, counter inquiries, and emails.
• Assist with credit applications and documentation.
• Maintain accurate files and support store staff.
• Communicate professionally with internal/external staff.

Skills

Verbal communication

Written communication

Listening skills

Reading skills

Numerical reasoning

Paperwork accuracy

Microsoft Office

Organization

Education

High school diploma

Clerical experience preferred

Tools

Storis

RingCentral

Package AI Routing Software

Company Intranet

Job description

Career Opportunities withLevin Furniture & Mattress

John V. Schultz Furniture is Hiring a Part-Time Office Associate in Erie, PA!

Walk-In & fill out an Application Form or Apply Online NOW!

We are located at 7200 Peach St, Erie, PA 16509.

We’re a family-owned company with a history of caring for our employees, customers, and community!

Hiring Immediately! $16/hr.

John V Schultz Furniture & Mattress Compensation and Benefits Program Offers:

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities - Levin’s loves to promote from within
• Great Benefits - Dental, Vision Insurance, 401K, and PTO
• Generous Employee Discount
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties:

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.