Office Assistant - Rheumatology Specialists

Riverside Health System; Williamsburg (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Williamsburg, Virginia is seeking an Office Assistant to support the front desk and patient registration processes. You will verify insurance eligibility, enter patient demographics, schedule appointments, and provide information to patients while greeting them warmly.

Under the supervision of the office manager, responsibilities include maintaining the reception area, handling phone lines with a professional 4-part greeting, processing referrals, and flagging any

Qualifications

• High school diploma or equivalent (Preferred).
• Medical Office experience (Preferred).

Responsibilities

• Ensures all patients’ registration and demographics information is correct and updated; monitors daily schedule and reschedules as needed; obtains referrals and insurance information; completes chart prep and prints visit summaries and receipts; reports any potential compliance concerns.
• Maintains reception area appearance and cleanliness; engages in team huddles and staff meetings; promotes daily workflow and greeting patients with eye contact and a smile.
• Greet participants, manage check-in and demographic updates promptly; set expectations with patients; use 4-part greeting and 3 rings or less when answering calls; handle messages and transfers appropriately.

Skills

Insurance eligibility

Patient registration

Demographics entry

Phone etiquette

Scheduling appointments

Referral creation

Compliance awareness

Team collaboration

Education

High school diploma or equivalent (Preferred)

Tools

Registration software

Job description

Williamsburg, Virginia

Hiring Range

$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

• Ensures all patients’ registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
• Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education

• , High school or equivalent (Preferred)

Experience

• Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.