Office Assistant RMG - Norge Primary Care

Riverside Medical Group - Williamsburg - Primary Care Physicians; Williamsburg (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Medical Group - Williamsburg - Primary Care Physicians in Williamsburg, VA is seeking a Medical Office Associate to support patient check-in/out, verify insurance, and update demographics. You will answer multi-line phones, schedule appointments, and assist with referrals, with potential to float to other practices in the region.

The ideal candidate has a High School Diploma or GED and about 1 year of medical office experience.

Qualifications

• High School Diploma or GED required; 1 year medical office experience preferred.
• Strong customer service and communication skills.
• Ability to manage multiple phone lines and scheduling tasks.

Responsibilities

• Check in and check out patients accurately.
• Verify insurance eligibility and update patient demographics.
• Schedule/reschedule appointments and process referrals.
• Collect payments and manage patient accounts.
• Maintain a clean reception area and assist team huddles.
• Float to other practices within the region as needed.
• Provide information to patients with empathy and clarity.

Skills

Customer service

Phone etiquette

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Williamsburg, Virginia Hiring Range $16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
• Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information.
• Obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

Education High School Diploma or GED, Minimum (Required) Experience 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

If loving your work is important to you, consider a career at Riverside.

By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team.

We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.

At Riverside Health, your trust and safety are our top priorities.