Office Assistant - Hayes Medical Center

Riverside Health System; Gloucester Point (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Hayes, Virginia seeks a friendly Medical Office Clerk to support patient registration, insurance verification, and appointment scheduling. You will greet patients, collect payments, and update demographics in the registration system.

The role requires a High School diploma and offers hourly pay in the mid- to high-teens, depending on experience, with opportunities to float to other practices in the region for coverage.

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.

Responsibilities

• Check-in and check-out patients, verify demographics and insurance information.
• Assist with scheduling, rescheduling, and referrals as needed.
• Collect payments and maintain accurate patient registration records.
• Provide friendly service and support to patients and staff while ensuring accuracy.

Education

High School Diploma or GED

Job description

Hayes, Virginia

Hiring Range

$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients’ registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.