Office Assistant - Rheumatology Specialists

Riverside Health; Williamsburg (VA); On-site; USD 18,000 - 30,000; Full time

Job summary

Riverside Health in Williamsburg, VA is seeking an office assistant to support the office manager with patient registration, insurance eligibility, and reception duties. The role includes entering demographics, greeting patients, answering phones, and scheduling appointments.

The position emphasizes accuracy in registration, compliance, and billing-related reporting while contributing to a positive patient experience in a busy clinical setting.

Qualifications

• High school diploma or equivalent preferred.
• Medical office experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Verify insurance eligibility and collect insurance information.
• Register patients and update demographics in the registration system.
• Greet patients, answer phones, schedule appointments, and prepare charts and referrals.

Skills

Insurance verification

Patient registration

Reception duties

Communication skills

Team collaboration

Education

High school or equivalent

Tools

Patient registration software

Job description

Hiring Range

$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Williamsburg, Virginia

Hiring Range

$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What You Will Do

• Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
• Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Education

• High school or equivalent (Preferred)

Experience

• Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.