OFFICE ASSISTANT (TYPING)

State of California; California (MO); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Alternate Work Week (9/80 or 4/10)

Job summary

State of California, Orange County, is seeking an Office Assistant (Typing) for a permanent, full-time role in CHP. This position requires accurate typing, customer service, and front-desk duties in a busy government office.

Office hours are 8:00 AM–5:00 PM, Monday–Friday, with in-office telework options possible after probation. The role involves processing arrest records, handling inquiries, and cross-training across records, subpoenas, and reports.

Qualifications

• Must type at minimum speed as designated on the Class Specifications; a typing certificate is required.
• Background Investigation must be cleared prior to hire.

Responsibilities

• Answer, screen and route incoming telephone calls efficiently and professionally.
• Assist front counter customers and provide general information.
• Type form letters and various office documents as needed.
• Cross-train to support accident records, towed vehicle reports, subpoenas, citations, and supplies.
• Assist with time keeping and miscellaneous office reports.

Skills

Typing

Customer service

Communication skills

Job description

$3,273.00 - $4,445.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/14/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

Under the direction of both the Office Services Supervisor I (Typing) and Office Services Supervisor II (General), the Office Assistant (Typing), is responsible for processing arrest records. The work is generally reviewed, yet requires a high degree of initiative, independence, detail, sensitive public contact, and a cooperative attitude toward, and a good understanding of, various local government agencies. The position will be cross trained to maintain office functions on: accident records, towed vehicle reports, subpoenas, citations, ordering supplies, time keeping, and miscellaneous reports as required. Answer, screen and route all incoming telephone calls in an efficient and professional manner. Ability to access and evaluate computer information to assist/update callers regarding various reports and general information. Assist customers at the front counter window. Type form-letter correspondence and varied office documents, as needed.

You will find additional information about the job in the Duty Statement.

Working Conditions

Busy and fast-paced office environment. Opportunity to participate in the 9/80 or 4/10 Alternate Work Week (AWW) upon successful completion of probation. Days off for AWW will be assigned based on seniority, scheduling, and the needs of the Area.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• OFFICE ASSISTANT (TYPING)

# of Positions: 1

Work Location: Orange County

Telework: In Office

Job Type: Permanent, Full Time

Work Shift: 8:00AM - 5:00 PM

Work Week: Monday - Friday

Department Information

The mission of the California Highway Patrol (CHP) is to provide the highest level of Safety , Service , and Security. The CHP offers challenging and exciting careers in the field of law enforcement. If you are interested in diversity, challenges , and opportunities, the CHP invites you to apply to become a part of our prof es sional organization . We remain competitive and current with training and technology, keeping the citizens of California safe. We have many employment opportunities , and we invite you to look into the California Highway Patrol for your future .

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.

The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Each question must be numbered and addressed in the same order as the questions below. Th e SOQ must be typed , no more than 2 page in length , and 12-point Arial font.

1. Summarize the reasons for your interest in this position and how your prior experience qualifies you for the position of an Office Assistant (Typing).

2. Describe your experience providing customer service. Explain how you handled difficult customers and/or challenging situations while maintaining professionalism.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Criminal Record Supplemental Questionnaire
• Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Applications received without the SOQ will not be considered. Resumes in lieu of the SOQ will not be considered. Refer to the Special Requirement Section of this job posting for the SOQ questions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Excellent interpersonal skills, good written and verbal communications skills, ability to multi-task, good organizational and computer skills, the ability to work as part of a team, excellent attendance and punctuality.

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.chp.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact: Equal Opportunity & Access Section [phone] [e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receives a temporary reduction in pay in exchange for PLP 2025 leave credits. The percentage of the temporary salary reduction and the number of PLP 2025 leave credits are determined by the position’s assigned bargaining unit. The salary range(s) included in this job advertisement do not reflect the temporary salary reduction.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.