Office Assistant, Live Well

Frederick Community College

Frederick (MD)

On-site

USD 32,000 - 35,000

Full time

11 hours ago

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Job summary

Frederick Community College seeks an Office Assistant, Live Well to support daily operations of the reception area and Zen Den, aiding students with wellness resources and basic needs.

The role reports to the Assistant Director of Wellness Initiatives and handles procurement, invoicing, and coordination with counselors to ensure a calm, supportive environment for students in distress and seeking services.

Qualifications

Associate degree in a field related to social sciences and two years of experience in customer service or related environment.
Demonstrated ability to interact professionally with diverse individuals and manage multiple priorities.
Proficiency in Microsoft Office Suite and ability to learn college systems/databases.
Strong written and verbal communication skills and commitment to inclusive environment.

Responsibilities

Serve as primary contact for FCC Live Well, delivering excellent customer service to students, staff, and visitors.
Coordinate daily operations of reception area and Zen Den to stay welcoming and organized.
Manage counselor schedules, intake coordination, referrals, and follow-up communications.
Assist students in navigating wellness, basic needs, and counseling resources.

Skills

Customer service

Administrative support

Student services

Counseling

Education

Associate degree in social sciences related field

Bachelor’s degree in psychology/social work/counseling/related

Tools

Microsoft Office

Job description

All applications and required documents must be submitted online. Mail, e-mail, or fax submissions will not be accepted. Cover letters may be addressed to the Search Committee and should briefly address your qualifications as related to the requirements of this position.
For best consideration, applications should be received by November 5, 2026. Review of applications after this date is not guaranteed.
A full list of FCC benefits can be found here: https://publications.hilbgroup.com/FCCBenefitsGuide/
FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more!
Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values engagement and belonging for students and staff and encourages members from historically under-represented groups to apply.

Position Information

Requisition Number

Requisition Number AS1025P

Job Title

Job Title Office Assistant, Live Well

Pay Rate

Pay Rate $23.29–$25.61 hourly

Position Type

Position Type Support

Position Summary

Position Summary:
The Office Assistant, Live Well serves as the primary administrative and operational support professional for FCC Live Well. Reporting to the Assistant Director, Wellness Initiatives, this position oversees the daily operation of the reception area and Zen Den, helping to create a welcoming, organized, and supportive environment for students seeking wellness, basic needs, and counseling resources. The position supports departmental procurement and payment operations, including purchasing, invoice and payment processing, order tracking, inventory coordination, and vendor communication. In situations involving student distress or crisis, the Office Assistant supports established response protocols by facilitating timely connection to counselors and appropriate campus resources while maintaining a calm and supportive environment.
Essential Duties and Responsibilities:
These duties are intended only as examples of the various types of job duties to be performed. The omission of the specific duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position.
The following are the functions essential to performing this job:

Serve as the primary point of contact for FCC Live Well, welcoming students, faculty, staff, and visitors and providing exceptional customer service.

Coordinate daily operations of the reception area and Zen Den, ensuring spaces remain welcoming, organized, appropriately supplied, and supportive of student wellness needs.

Manage counselor schedules and appointments, including intake coordination, appointment scheduling, referrals, and follow-up communications.

Assist students in navigating available wellness, counseling, basic needs, and student support resources and connect them with appropriate services.

Support established response protocols for students experiencing distress or crisis by assisting with intake, monitoring students awaiting counselor availability, facilitating communication with appropriate personnel, and maintaining a safe and supportive environment.

Manages departmental procurement and payment operations, including purchasing, invoice and payment processing, order tracking, inventory coordination, and vendor communication.

Maintain office records, prepare reports, perform data entry, track participation, appointments, referrals, and program engagement metrics.

Assist with planning, promotion, logistics, and implementation of wellness programs, outreach initiatives, workshops, and special events.

Maintain confidentiality of student information and records in accordance with applicable college policies and applicable FERPA and HIPPA requirements.

Collaborate with counselors, wellness staff, faculty, and campus partners to support student success, wellness initiatives, and a culture of care across the institution.

Perform other duties as assigned.

Required Minimum Qualifications

1. Associate’s degree in a field related to Social Sciences (social work, psychology, etc.).
2. Two (2) years of experience in customer service, administrative support, student services, healthcare, social services, counseling, or a related environment.
3. Demonstrated ability to interact professionally and compassionately with individuals from diverse backgrounds, including those experiencing stress, crisis, or other personal challenges.
4. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn and utilize college systems and databases.
5. Strong organizational skills the ability to manage multiple priorities, maintain accurate records, and work effectively in a fast-paced environment.
6. Excellent written and verbal communication skills.
7. Commitment to supporting a diverse student population and fostering an inclusive campus environment.
8. Demonstrated ability to maintain confidentiality and exercise sound judgement when handling sensitive information.

Desired Qualifications

1. Bachelor’s degree in psychology, social work, counseling, human services, education, public health, or a related field.
2. Experience working in higher education, behavioral health, counseling, healthcare, case management, social services, or student support environments.
3. Experience supporting individuals, experiencing distress and connecting them with appropriate resources and services.
4. Experience coordinating events, outreach activities, workshops, or wellness-related programming.
5. Knowledge of mental health, wellness, basic needs, or student support resources.
6. Certification in Mental Health First Aid, QPR , trauma-informed practices, or a related training; or willingness to complete such training within six months of hire.
7. Experience maintaining confidential records and working within FERPA , HIPPA , or similar privacy requirements.

Work Schedule

Monday-Friday, 8:30 AM – 4:30 PM with occasional evenings and weekends as needed.

Full/Part Time

Full/Part Time Full Time

Telework Eligible? No

Essential Personnel? No

Job Posted Date

Closing Date

For Best Consideration

For Best Consideration 11/05/2026

Non-Discrimination Statement

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* To be considered for this position, you must possess an associate’s degree in a field related to the social sciences, such as social work or psychology, and a minimum of two (2) years of experience in customer service, administrative support, student services, healthcare, social services, counseling, or a related environment. Candidates must demonstrate the ability to interact professionally and compassionately with individuals from diverse backgrounds, including those experiencing stress, crisis, or other personal challenges. Proficiency in Microsoft Office Suite (Word, Excel, and Outlook), along with the ability to learn and utilize college systems and databases, is required. Candidates must also possess strong organizational skills, the ability to manage multiple priorities, maintain accurate records, and work effectively in a fast-paced environment. Excellent written and verbal communication skills, a commitment to supporting a diverse student population and fostering an inclusive campus environment, and the ability to maintain confidentiality and exercise sound judgment when handling sensitive information are essential. Please indicate below whether you meet these minimum qualifications:
- Yes, I meet these minimum qualifications.
- No, I do not meet these minimum qualifications.

Documents Needed To Apply

Required Documents