Office Assistant II - Training & Customer Support

State-of-Maine; Augusta (ME); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Vacation leave

Health insurance

Parental leave

Job summary

The Department of Health and Human Services (DHHS) in Augusta seeks an Office Assistant II to support the OCFS Policy and Training Unit with customer service, clerical duties, and communications. The role requires professionalism, strong organization, and the ability to handle multiple tasks in a fast-paced environment.

Proficiency with Outlook/Excel/MS Word, data entry, and keyboarding is expected. Benefits package highlights paid holidays, vacation, health coverage, retirement, and parental

Qualifications

• Experience with general office practices and routine tasks.
• Ability to prioritize work and use independent judgment within procedures.
• Excellent customer service for phone and in-person interactions.

Responsibilities

• Manage incoming/outgoing communications including email, calls, mail, faxes, and other publications for the Policy and Training Unit.
• Coordinate training needs: venues, invoicing, registrations, attendance, and certificates.
• Prepare and distribute physical course materials for trainings and support intranet/LMS as needed.
• Support other admin processes for OCFS programs and manage the Training Intranet site.

Skills

Outlook

Excel

MS Word

Receptionist duties

Data entry

Keyboarding

Job description

The Department of Health and Human Services (DHHS) in Augusta seeks an Office Assistant II to support the OCFS Policy and Training Unit with customer service, clerical duties, and communications. The role requires professionalism, strong organization, and the ability to handle multiple tasks in a fast-paced environment.

Proficiency with Outlook/Excel/MS Word, data entry, and keyboarding is expected. Benefits package highlights paid holidays, vacation, health coverage, retirement, and parental