Office Assistant II - Lung Center Williamsport - Full-time Days

UPMC; Williamsport (Lycoming County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Williamsport is seeking a Full-Time Office Assistant II for The Lung Center to coordinate patient scheduling, assist clinicians, and manage front-desk duties.

The role requires a high school diploma or GED, and at least three years of experience in a medical office setting. Proficiency in scheduling software and word processing is expected; basic billing support may be involved.

Qualifications

• Requires good communication with patients and staff.
• Experience handling scheduling and basic billing tasks is helpful.
• Knowledge of medical terminology is preferred.

Responsibilities

• Verify information and prepare patient charts for upcoming appointments.
• Complete paperwork, assist billing, and maintain a clean waiting area.
• Greet, register, and guide patients, and provide directions.
• Assist with inpatient billing process.
• Support physicians with transcription and dictation, ensuring accuracy.
• Handle medical records release requests.
• Monitor office supplies and assist with ordering/inventory management.
• Update physician schedules and confirm appointments; manage calls.
• Schedule diagnostic testing and obtain insurance authorizations and referrals.
• Use scheduling and billing modules for data entry and charges.

Skills

Customer service

Phone etiquette

Data entry

Medical terminology

Education

High school diploma or GED

Tools

Scheduling software

Word processing

Job description

UPMC Williamsport has an opening for a Full-Time Office Assistant II in The Lung Center.

• Hours: Full-Time | 40 hours/week
• Shift: 8:30 am - 5:00 pm | Monday - Friday | No weekends or major holidays

Purpose: Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.
• Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials.
• Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Assist with inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, takes messages and provides information in a courteous manner.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.
• High school diploma or GED
• Three years of work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience required.

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran