Office Assistant I 2026-02268

State of Wyoming; Rock Springs (WY); On-site; USD 38,000 - 48,000; Full time

Job summary

The Department of Family Services in Wyoming is seeking an administrative support professional to help keep the office running smoothly, process routine paperwork, enter data, and maintain filing systems. You will greet visitors, answer phones, and route inquiries to the appropriate staff.

Required qualifications include a high school diploma and 0–2 years of related experience. The position offers comprehensive benefits, paid leave, and retirement options.

Qualifications

• Knowledge of word processing, spreadsheet, and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to deal with the public tactfully.
• Knowledge of telephone etiquette and coordinating telephone and visitor traffic.
• Knowledge of the preparation of records, reports, and correspondence.

Responsibilities

• Processes and reviews routine paperwork and/or enters data into a department log or database.
• Maintains the department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.
• Greets and directs a high volume of visitors, deliveries, and the general public.
• Makes calls and answers telephones and may route calls to appropriate staff.
• With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.
• Performs fiscal functions such as payment and tracking of economic & social services providers.
• The specialized nature of the job may be required to train/guide others in an agency-specific process.

Skills

Word processing

Spreadsheets

Email

Public interaction

Telephone etiquette

Education

High School Diploma

Job description

Open Until Filled

GENERAL DESCRIPTION

This position performs a wide range of administrative support duties to positively affect the smooth running of the office and to benefit both clients and coworkers.

THE WYOMING DEPARTMENT OF FAMILY SERVICES’ WORK CENTERS AROUND THREE VALUES

• Safe at home;
• Giving families opportunities for success; and
• Supporting the people who support the families.

Come, join the DFS family and support Wyoming families to remain safe at home!

WORKING FOR THE STATE OF WYOMING OFFERS MORE THAN A PAYCHECK. OUR TOTAL COMPENSATION PACKAGE INCLUDES

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: compensationcalculator.wyo.gov

Human Resources Contact: [e-mail]

ESSENTIAL FUNCTIONS

• Processes and reviews routine paperwork and/or enters data into a department log or database.
• Maintains the department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.
• Greets and directs a high volume of visitors, deliveries, and the general public.
• Makes calls and answers telephones and may route calls to appropriate staff.
• With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.
• Performs fiscal functions such as payment and tracking of economic & social services providers.
• The specialized nature of the job may be required to train/guide others in an agency-specific process.

KNOWLEDGE

• Knowledge of word processing, spreadsheet, and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to deal with the public tactfully.
• Knowledge of telephone etiquette and coordinating telephone and visitor traffic.
• Knowledge of the preparation of records, reports, and correspondence.

MINIMUM QUALIFICATIONS

Education: High School Diploma

Experience: 0-2 years of progressive work experience (typically in Business Office Communications)

OR

Education & ExperienceSubstitution: 1-3 years of progressive work experience (typically in Business Office Communications)

Certificates, Licenses, Registrations: None

PHYSICAL WORKING CONDITIONS

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.

NOTES

• FLSA: Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation for every successful applicant.

049-Department of Family Services - Field Operations

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.