Benefits and Eligibility Specialist 2026-02155

State of Wyoming; Cheyenne (WY); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Flexible schedule

Paid time off

Job summary

State of Wyoming seeks a case manager to provide comprehensive support for economic assistance programs, assess eligibility, and connect individuals and families with resources. The role involves managing cases, interviewing clients, and maintaining relationships with community partners.

Ideal candidates have an Associate's Degree and 0–4 years' experience in benefits/eligibility, with strong communication and customer service skills to assist Wyoming communities effectively.

Qualifications

• Knowledge of interviewing techniques and client relationship management.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Provides case management for economic assistance, information, and referrals.
• Determines eligibility for programs and maintains client cases.
• Maintains relationships with community referral agencies and partners.

Skills

Interpersonal communication

Customer service

Education

Associate's Degree

Job description

Open Until Filled

General Description

This position provides overall case management for economic assistance, information, and referral cases as assigned, provides information and refers individuals and families to programs and resources, including self-sufficiency and/or self-responsibility, and ensures safety and protection.

The Wyoming Department of Family Services’ work centers around three values

• Safe at home;
• Giving families opportunities for success, and
• Supporting the people who support the families.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE!

Essential Functions

The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

• Provides support of economic assistance programs which may include TANF, child support, Medicaid, food stamps, etc.
• Determines eligibility for programs to assist individuals and families who meet the various income and asset guidelines within each of the programs.
• Provides benefits timely and accurately while collaborating with other state and community partners for the health and safety of the public.
• Assists with audits to ensure compliance with state and federal requirements.
• Maintains computer databases and enters information.
• Conducts client interviews to determine eligibility.
• Maintains cases once approved.
• Maintains public relations with community referral agencies and others.
• Recognizes and provides intervention services for people in crisis.
• Trains new employees.
• Assists with hearings through written or verbal testimony or exhibits.

Preferences

Preference may be given to applicants who are detail-oriented, multi-task capable, organized, and able to prioritize; good communicators both orally and in writing, and have customer service experience.

Knowledge

• Knowledge of effective interviewing techniques including attitudes, behaviors, and value judgments that affect the worker-client relationship.
• Knowledge of laws, rules, regulations, policies, procedures and manuals.
• Knowledge of community and governmental resources and programs and how to access them.
• Knowledge of agency computer systems and their application.
• Knowledge of general office procedures.
• Knowledge of state and federal criminal justice processes.

Minimum Qualifications

Education: Associate's Degree

Experience: 0-2 years of progressive work experience (typically in Benefits and Eligibility)

OR

Education & ExperienceSubstitution: 2-4 years of progressive work experience (typically in Benefits and Eligibility)

Certificates, Licenses, Registrations: None

Physical Working Conditions

Notes

• FLSA: Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

049-Department of Family Services - Economic Security Division

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.