Employment Services Specialist 2026-02245

State of Wyoming; Rock Springs (WY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

Retirement plans

Flexible schedules

Total compensation calculator access

Job summary

The Wyoming Department of Workforce Services seeks a motivated employment services professional to assist individuals and businesses with job opportunities, training resources, and supportive services in the community.

Under supervision, the role manages a caseload, counsels job seekers, coordinates with employers, and maintains accurate program records while promoting agency services and public accountability.

Qualifications

• Bachelor's degree required (typically in Business or Human Services).
• 0–1 year of progressive work experience (typically in Business or Human Services).
• 3–4 years of progressive work experience (typically in Business or Human Services) as substitution option.

Responsibilities

• Coordinate a broad range of individual employment services per Federal and State guidelines.
• Develop, manage, and monitor a caseload of participants in state and federal programs.
• Consult with employers to develop and fill employment and vocational training openings.
• Refer applicants to employment or other community resources.
• Enter and monitor data in electronic systems for job postings and program reporting.

Skills

Customer service

Communication

Public speaking

Data entry

Record-keeping

Interpersonal skills

Problem solving

Education

Bachelor's degree in Business or Human Services

Job description

GENERAL DESCRIPTION:

The Wyoming Department of Workforce Servicesis seeking a motivated and customer-focused professional to provide employment and training services to individuals and businesses throughout the community. Under general supervision, this position assists customers in identifying employment opportunities, training resources, and supportive services while ensuring compliance with federal and state program guidelines, policies, and regulations.

This position develops, manages, and monitors a case load of participants enrolled in state and federal workforce programs. Responsibilities include assessing customer skills, education, and employment need; providing career guidance and employment counseling; assisting job seekers with training and vocational opportunities; and referring individuals to employers or community resources that support successful employment outcomes.

The successful candidate will work closely with employers to identify workforce needs, develop recruitment strategies, and help fill employment and vocational training openings. Duties also include conducting on-site business visits, promoting coordinated agency services, assisting employers with workforce resources and training grants, and supporting hiring efforts through applicant referrals and follow-up activities.

Additional responsibilities include maintaining accurate records and data within electronic systems for case management, job postings, reporting, and program compliance. This position also organizes and participates in community outreach events designed to connect employers with job seekers and increase awareness of Department services.

The ideal candidate will possess strong communication, organizational, and customer service skills, with the ability to work effectively with individuals who may face significant barriers to employment while maintaining professionalism, confidentiality, and a commitment to public service.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator:https://compensationcalculator.wyo.gov

Human Resource Contact: [e-mail]

ESSENTIAL FUNCTIONS:

The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Provides services to individuals by coordinating and executing a broad range of individual services in accordancewith Federal and State program guidelines, policies, and regulations.
• Develops, manages, and monitors a caseload of participants enrolled in state and federalprograms.
• Confers with employers to develop and fill employment and vocational training openings.
• Refers applicants to employment or other community resources.
• Assesses and evaluates client skills, education, andtraining.
• Assists, directs, and counsels claimants and jobapplicants.
• Interviews, assesses and evaluates customers to meet employment, training, and vocational needs.
• Enters and monitors data in electronic systems for job postings, candidate file searches, and programreporting.
• Assists, directs, and counsels business customers on the multitude of DWS-coordinated business services, training grants, and resources.
• Provides on-site visits to businesses to understand employer needs, operations, and jobopenings.
• Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.
• Works with Program Staff to ensure compliance with Department of Labor case managementstandards.
• Refers applicants to employers and follows up on the hiringprocess.
• Provides excellent customer service to internal and external customers.
• Provides employment services to people who may have significant barriers toemployment.
• Manages participant caseload and accurately documents performance and services to participants by entering all relevant and required services and notes into the management information system and in other systems as needed.

PREFERENCES/**AGENCY REQUIREMENTS:

• Preference may be given to candidates with client case management experience.
• Preference may be given to candidates with experience working in state and federal programs.
• Preference may be given to candidates with customer service experience.
• Preference may be given to candidates with experience building and maintaining relationships with community partners.
• Must have a valid driver's license.

KNOWLEDGE:

• Knowledge of state and federal rules, regulations, and statutes relative to employment and Agency programs
• Knowledge of departmental policies, customer service standards, and inter-agency protocols
• Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services
• Knowledge of administering and interpreting interest, skills, and proficiency tools and assessing employment issues and limitationsKnowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion
• Skills in public speaking, oral, written, and electronic communication, and record-keeping.
• Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to actively listen to others in order to foster a positive exchange of information.

MINIMUM QUALIFICATIONS:

Education:

Bachelor's Degree (typically in Business or Human Services)

Experience:

0-1 year of progressive work experience (typically in Business or Human Services)

OR

Education & ExperienceSubstitution:

3-4 years of progressive work experience (typically in Business or Human Services)

Certificates, Licenses, Registrations:

None

PHYSICAL WORKING CONDITIONS:

• Some travel may be required.

NOTES:

• FLSA: Non-Exempt
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
• Offers of employment will be contingent upon successfully completing a background check.

Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming total Compensation Calculator.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resource Contact: [e-mail]