Office Assistant/Dispatcher

ComForCare Home Care (Raleigh, NC); Menomonee Falls (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Profit sharing

Training & development

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Free uniforms

Job summary

ComForCare Home Care (Raleigh, NC) is seeking an Office Administrator to support the Office Manager and Door Team manager by handling routine clerical tasks, answering phones, dispatching tickets to infield technicians, and maintaining daily schedules. This role emphasizes professional communication and reliable data entry.

The ideal candidate has a high school diploma, experience in service industries, and strong Microsoft Office skills.

Qualifications

• High School diploma required; experience in a service environment preferred.
• Strong phone and customer service skills with professional demeanor.
• Ability to organize work and manage multiple tasks with accuracy.
• Experience with data entry and basic recordkeeping is a plus.

Responsibilities

• Answer phones with a professional tone for various sources.
• Update customer notes within the system.
• Dispatch jobs from the system to infield technicians.
• Upload and enter data to support staff operations.
• Follow instructions and guidelines to perform functions.
• Support the team to achieve organizational goals.

Skills

Data entry

Phone etiquette

Customer service

Communication

Teamwork

Time management

Education

High School diploma

Tools

Microsoft Office

Job description

General Purpose

Supports the Office Manager and Door Team manager by performing routine clerical functions, answering phone calls from customers, call center representatives and leadership, dispatching tickets to infield technicians, helping manage the operational daily schedule, filing documents as needed, entering data, and other general office functions as needed.

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Profit sharing
• Training & development
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks

Essential Functions

• Answers phones with a professional tone and attitude for various sources.
• Updates customer notes within the system.
• Dispatches jobs from the system to infield technicians.
• Uploads and enters data to the system to support the staff.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned that support the overall goals of the organization.

Minimum Qualifications

High School diploma, experience preferably in a service industry; experience working with employees with an attitude to ensure smooth communication and prompt resolution of requests and questions.

Knowledge, Skills, and Abilities

• Skill in using Microsoft Office products (Word, Excel, and Outlook)
• Skill in basic filing and recordkeeping with a focus on speed and accuracy
• Ability to provide excellent customer service by assessing customer and vendor needs, meeting quality standards for services, and providing excellent customer service
• Ability to cooperate and solve problems in a team environment
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to follow instructions and communicate effectively orally and in writing
• Ability to organize work for timely completion

Core Competencies

• Customer-focused and Customer Service Orientation – Works with business partners, vendors and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
• Effective Communications – Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information and attending to nonverbal cues and responding appropriately; influences others by persuasively presenting thoughts and ideas; gains commitment and ensures support for proposed ideas.
• Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations; builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.
• Service Focus and Teamwork – Values and delivers high quality, professional, responsive and innovative service while cooperating with others to accomplish common goals; works with others within and across the company achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

Physical Requirements

Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 15 pounds). Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.

Environmental Requirements

Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

Sensory Requirements

Some tasks require manual dexterity, in addition to visual and hearing acuity. Tasks require oral communication ability.

This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.