Office AssistantDispatcher

Precision Door Service; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Profit sharing

Job summary

Precision Door Service is seeking an Administrative Support professional in Kansas City to assist the Office Manager and Door Team Manager. This role involves routine clerical functions, answering customer calls, dispatching technician tickets, and managing the daily schedule.

The ideal candidate will have a High School diploma and experience in a service industry, with strong skills in customer service and proficiency in Microsoft Office applications. The position offers growth opportunities and benefits.

Qualifications

• High School diploma required; experience in a service industry preferred.
• Ability to communicate effectively both orally and in writing.
• Experience in a team environment with strong interpersonal skills.

Responsibilities

• Answer phone calls professionally and efficiently.
• Update customer notes and dispatch jobs to technicians.
• Perform routine clerical functions as required.

Skills

Microsoft Office proficiency

Customer service skills

Team collaboration

Time management

Education

High School diploma

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

General Purpose:

Supports the Office Manage and Door Team manager by performing routine clerical functions, answering phone calls from customers, call center representatives and leadership, dispatching tickets to infield technicians and help managing the operational daily schedule, filing documents as needed, entering data, and other general office functions as needed.

Essential Functions:

• Answers phones with a professional tone and attitude for various sources.
• Updates customers notes within the system.
• Dispatches jobs from the system to infield technicians.
• Upload and enter data to the system to support the staff.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned that support the overall goals of the organization.

Minimum Qualifications:

High School diplomat, experience preferably in a service industry; experience working with employees with an attitude to ensure smooth communication and prompt resolution of requests and questions.

Knowledge, Skills, and Abilities:

• Skill in using Microsoft Office products (Word, Excel, and Outlook)
• Skill in basic filing and recordkeeping with a focus on speed and accuracy
• Ability to provide excellent customer service by assessing customer and vendor needs, meeting quality standards for services, and provided excellent customer service
• Ability to cooperate and solve problems in a team environment
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to follow instructions and communicate effectively orally and in writing
• Ability to organize work for timely completion

Core Competencies:

Customer-focused and Customer Service Orientation - Works with business partners, vendors and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.

Effective Communications - Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information and attending to nonverbal cues and responding appropriately; influences others by persuasively presenting thoughts and ideas; gains commitment and ensures support for proposed ideas.

Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations; builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.

Service Focus and Teamwork – Values and delivers high quality, professional, responsive and innovative service while cooperating with others to accomplish common goals; works with others within and across the company achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

Targets and Performance:

• Timely and accurate notes within the system
• Timely answering of phone calls from various sources
• Effectiveness of the office staff in support of their assigned duties and tasks
• Responsiveness to management initiatives
• appropriate level of communication with customers, managers, field staff and office personnel
• overall contributions as an employee

Physical Requirements:

Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 15 pounds). Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.

Environmental Requirements:

Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

Sensory Requirements:

Some tasks require manual dexterity, in addition to visual and hearing acuity. Tasks require oral communications ability.