Office Assistant / Customer Service

Makaisdetailing; Altus (OK); Hybrid; USD 15,000 - 19,000; Full time

Job summary

Makai detailing in Oklahoma is seeking an Office Assistant / Customer Service Representative to manage daily customer communication, scheduling, payments, and front desk operations. You will support the detailing team with light cleaning and vehicle prep to keep deadlines met and maintain premium standards.

The role emphasizes strong communication, POS proficiency, and multitasking in a fast-paced shop environment, with opportunities to upsell services and contribute to a smooth customer

Qualifications

• High school diploma or equivalent.
• 1+ year customer service or admin experience preferred.
• Reliable and punctual.
• Basic math and payment handling skills.
• Flexible availability (including weekends if needed).

Responsibilities

• Answer incoming calls, emails, and social media inquiries in a timely and professional manner.
• Schedule vehicle detailing appointments and manage the booking calendar.
• Confirm appointments and send reminders to customers.
• Maintain accurate customer records and service histories.
• Process invoices, payments, and issue receipts.
• Prepare daily sales reports and reconcile transactions.
• Order and track office and detailing supplies.
• Greet customers upon arrival and provide service overviews.
• Explain detailing packages, pricing structures, and service timelines.
• Handle customer questions, concerns, and complaints with professionalism.
• Follow up with customers post-service to ensure satisfaction.
• Upsell additional detailing services or maintenance packages when appropriate.
• Maintain a clean, welcoming front-desk and waiting area.

Skills

Strong communication

Customer service

Basic computer skills

POS system

Scheduling

Organization

Multitasking

Problem solving

Upselling

Education

High school diploma or equivalent

Tools

POS system

Job description

The Office Assistant / Customer Service Representative will manage daily customer communication, scheduling, payments, and front desk operations while helping maintain a smooth workflow throughout the shop. This position also supports the detailing team when needed by assisting with light cleaning, vehicle prep, and ensuring promised deadlines are met for each customer.

This team member will be responsible for opening and closing duties, maintaining organization throughout the day, and ensuring the shop is fully prepared for daily operations. The Office Assistant will serve as the primary point of contact with the Operations Manager, providing daily updates regarding scheduling, workflow, customer needs, and vehicle completion timelines.

In addition, this position will be responsible for managing shop inventory, including detailing chemicals, towels, tools, and office supplies. The role includes monitoring stock levels, notifying management when supplies are low, and helping ensure the team has all necessary materials to operate efficiently and meet customer deadlines.

This role plays a key part in delivering an exceptional customer experience by keeping operations organized, maintaining clear communication with customers and staff, supporting the detailing team, and ensuring every vehicle is completed on time and to Makai's premium standards.

No. of Vacancies:

2

Specific Skills:

Strong communication and customer service skills

Basic computer and POS system proficiency

Scheduling and organization skills

Ability to multitask in a fast-paced setting

Problem-solving and conflict resolution

Basic sales and upselling ability

Administrative Responsibilities

Answer incoming calls, emails, and social media inquiries in a timely and professional manner

Schedule vehicle detailing appointments and manage the booking calendar

Confirm appointments and send reminders to customers

Maintain accurate customer records and service histories

Process invoices, payments, and issue receipts

Prepare daily sales reports and reconcile transactions

Order and track office and detailing supplies

Customer Service Responsibilities

Greet customers upon arrival and provide service overviews

Explain detailing packages, pricing structures, and service timelines

Handle customer questions, concerns, and complaints with professionalism

Follow up with customers post-service to ensure satisfaction

Upsell additional detailing services or maintenance packages when appropriate

Maintain a clean, welcoming front-desk and waiting area

Schedule:

• Daytime Monday-Friday (+ occasional Saturdays)

Additional Requirements:

High school diploma or equivalent

1+ year customer service or admin experience preferred

Reliable and punctual

Basic math and payment handling skills

Flexible availability (including weekends if needed)

Job Nature:

Full Time

Experience Requirements:

2 years

Job Location:

$11-$14/hr

Job Level:

Executive