Office Assistant

Forsyth County; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Forsyth County Department of Social Services (DSS) seeks a frontline Navigation and Customer Support professional in Winston-Salem to guide customers through entry points, provide clear program information, and direct staff and residents to the right services. The role emphasizes strong communication, excellent customer service, data gathering, and teamwork in a fast-paced public service environment.

A high school diploma and relevant experience are required.

Qualifications

• High school diploma or GED with applicable public contact experience.
• Experience negotiating, interviewing, data gathering and analysis is preferred.
• Substitution of higher education for part or all of the experience may be considered.

Responsibilities

• Serve as a navigation point for customers entering DSS, offering guidance and locating relevant programs or staff.
• Provide community information and resources to residents engaging with DSS.
• Screen and direct external customers and internal visitors.
• Update information and assist with application processes and mail duties.
• Assist customers in obtaining licenses or permits as applicable.

Skills

Judgment & decision-making

Organizational skills

Deadlines & pace

Basic computer skills

Teamwork

Excellent communication

Education

High school diploma or GED

Tools

General office equipment

Job description

General Statement of Duties

The Department of Social Services is seeking a highly motivated and dependable professional to serve in a frontline Navigation and Customer Support role. This position is responsible for assisting customers as they access the various entry points of DSS and Human Services, ensuring they are directed appropriately and provided with clear, accurate community information. The ideal candidate will demonstrate advanced communication abilities and exceptional customer service skills while supporting the Department of Social Service.

Minimum Education And Experience

Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or graduation from high school or GED and one year of experience in an income maintenance program. A higher education level may be considered as a substitution for all or part of the experience requirement.

Required Skills And Competencies

• Strong judgment and decision-making abilities.
• Exceptional organizational skills and attention to detail.
• Ability to work efficiently under deadlines in a fast-paced environment.
• Basic knowledge of universal computer technologies and general office equipment.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication skills with the ability to interact professionally and effectively with both internal staff and external customers.

Key Responsibilities include:

• Serve as a navigation point for customers entering DSS by offering guidance, answering questions, and assisting them in locating the appropriate programs, services, or staff.
• Provide community information and resources to residents and visitors engaging with DSS.
• Screen and direct both external customers and internal visitors.
• Update information, and assemble eligibility application
• Assisting with PO Box Mail
• Assisting customers to obtain Fishing license