Office Assistant

Forsyth-County,-Nc; East Winston (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Forsyth County Department of Social Services seeks a frontline Navigation and Customer Support professional to guide customers through entry points, provide clear community information, and direct them to the appropriate programs, services, or staff.

The role emphasizes strong communication and detail-oriented service, including assisting with eligibility applications, PO Box mail tasks, and licensing assistance.

Qualifications

• High school diploma or GED required; 2 years paraprofessional or public contact experience preferred.
• Alternative higher education may substitute part or all of the experience.
• Excellent communication and customer service skills are essential.
• Ability to work under deadlines in a fast-paced environment.

Responsibilities

• Serve as a navigation point for customers entering DSS, guiding them to the right programs, services, or staff.
• Provide community information and resources to residents engaging with DSS.
• Screen and direct external customers and internal visitors.
• Update information and assist with assembling eligibility applications.
• Assist with PO Box mail activities.
• Help customers obtain a fishing license if needed.

Skills

Judgment & decision-making

Organization

Deadline management

Communication

Teamwork

Basic computer skills

Education

High School Diploma or GED

Tools

General office software

Job description

The Department of Social Services is seeking a highly motivated and dependable professional to serve in a frontline Navigation and Customer Support role. This position is responsible for assisting customers as they access the various entry points of DSS and Human Services, ensuring they are directed appropriately and provided with clear, accurate community information. The ideal candidate will demonstrate advanced communication abilities and exceptional customer service skills while supporting the Department of Social Service.

Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks;

or graduation from high school or GED and one year of experience in an income maintenance program.

A higher education level may be considered as a substitution for all or part of the experience requirement.

Required Skills and Competencies:

• Strong judgment and decision-making abilities.
• Exceptional organizational skills and attention to detail.
• Ability to work efficiently under deadlines in a fast-paced environment.
• Basic knowledge of universal computer technologies and general office equipment.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication skills with the ability to interact professionally and effectively with both internal staff and external customers.

Key Responsibilities include:

• Serve as a navigation point for customers entering DSS by offering guidance, answering questions, and assisting them in locating the appropriate programs, services, or staff.
• Provide community information and resources to residents and visitors engaging with DSS.
• Screen and direct both external customers and internal visitors.
• Update information, and assemble eligibility application
• Assisting with PO Box Mail
• Assisting customers to obtain Fishing license