Office Assistant

Forsyth County (NC); Winston-Salem (NC); Vor Ort; USD 30.000 - 38.000; Vollzeit

Zusammenfassung

Forsyth County Department of Social Services is seeking a frontline Navigation and Customer Support professional who helps customers access DSS and Human Services entry points, guiding them to the right programs and staff with clear, accurate information. The role requires strong communication, excellent organizational skills, and the ability to work under deadlines in a busy environment.

Candidates should have a high school diploma with related public-contact experience; higher education can

Qualifikationen

• High school diploma or GED required with related public contact experience.
• Two years paraprofessional or clerical public contact experience or one year in income maintenance.
• Higher education may substitute part or all of the experience.

Aufgaben

• Guide customers entering DSS to the appropriate programs or staff.
• Provide community information and resources about DSS services.
• Screen and direct external customers and internal visitors.
• Assist with updating information and assembling eligibility applications.
• Assist with PO Box mail tasks.
• Help customers obtain a fishing license.

Kenntnisse

Strong judgment

Excellent communication

Organizational skills

Attention to detail

Deadline-oriented

Team player

Basic computer skills

Ausbildung

High School Diploma or GED

1 year experience in income maintenance OR 2 years paraprofessional/public contact

Tools

MS Office

Office equipment basics

Jobbeschreibung

The Department of Social Services is seeking a highly motivated and dependable professional to serve in a frontline Navigation and Customer Support role. This position is responsible for assisting customers as they access the various entry points of DSS and Human Services, ensuring they are directed appropriately and provided with clear, accurate community information. The ideal candidate will demonstrate advanced communication abilities and exceptional customer service skills while supporting the Department of Social Service.

Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks;

or graduation from high school or GED and one year of experience in an income maintenance program.

A higher education level may be considered as a substitution for all or part of the experience requirement.

Required Skills and Competencies:

• Strong judgment and decision-making abilities.
• Exceptional organizational skills and attention to detail.
• Ability to work efficiently under deadlines in a fast-paced environment.
• Basic knowledge of universal computer technologies and general office equipment.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication skills with the ability to interact professionally and effectively with both internal staff and external customers.

Key Responsibilities include:

• Serve as a navigation point for customers entering DSS by offering guidance, answering questions, and assisting them in locating the appropriate programs, services, or staff.
• Provide community information and resources to residents and visitors engaging with DSS.
• Screen and direct both external customers and internal visitors.
• Update information, and assemble eligibility application
• Assisting with PO Box Mail
• Assisting customers to obtain Fishing license