SPRINGFIELD CLAIMS SUPERVISOR

State of Illinois; Springfield (IL); On-site; USD 68,000 - 98,000; Full time

Job summary

The Illinois Lottery is hiring a Springfield Claims Supervisor in the Finance Division to oversee the processing of claims and payment of Lottery winners. This position emphasizes excellent customer service and strong organizational skills in a fast-paced environment.

The successful candidate will serve as a working supervisor, coordinate with regional offices, and establish a training program for check writing. In-office work schedule is 8:00 AM–4:30 PM, Monday–Friday, with a union environment.

Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in business administration and accounting.
• Requires two (2) years professional experience in accounting, external auditing, budget planning and control or public accounting.

Responsibilities

• Oversees the processing of claims and payment of Lottery winners in the Springfield region.
• Serves as working supervisor and coordinates with managers and regional offices on state-wide check writing program.
• Establishes and maintains Check Writing training program for Springfield regional office staff.
• Interfaces with public, government officials, auditors, retailers, players, and staff to resolve operational issues.
• Acts as alternate to the Claims Manager in their absence.
• Performs other duties as required within scope of duties.

Skills

Customer service

Organizational skills

Accounting principles

Excel

Public accounting

Education

4-year college coursework in business and accounting

Tools

Microsoft Excel

Job description

Job Requisition ID: 59153

Opening Date: 09/30/2026

Closing Date: 10/15/2026

Agency: Department of the Lottery

Class Title: ACCOUNTANT SUPERVISOR - 00135

Skill Option: None

Bilingual Option: None

Salary: Anticipated starting salary $6,135 monthly; Full range $6,135 - $8,790 monthly

Job Type: Salaried

Category: Full Time

Number of Vacancies: 1

Bargaining Unit Code: RC062 Technical Employees, AFSCME

Work Hours: 8:00 AM - 4:30 PM; M-F

Anticipated Hybrid Work Schedule Availability: Not available, fully in office

Headquarter Location: 404 N 5th St, Springfield, Illinois, 62702

Work County: Sangamon

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

WHY WORK FOR ILLINOIS?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger - something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule - flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Do you love making people’s dreams come true? The Illinois Lottery is hiring a Springfield Claims Supervisor in the Finance Division that will oversee the processing of claims and payment of Lottery winners. The successful candidate will have excellent customer service and organizational skills, with the ability to work in a very fast paced environment. If you are a people person who wants to make people happy, the Illinois Lottery encourages you to apply for this position.

Essential Functions

• As the Springfield Claims Supervisor, manages and coordinates with managers and regional offices on the state-wide check writing program.
• Serves as working supervisor.
• Establishes and maintains Check Writing training program for Springfield regional office staff
• Confers with other administrative and management personnel within the Agency regarding claims processing, operational procedures, and goal achievements.
• Establishes and maintains public relations and communicates effectively with public, government officials, auditors, other agencies, Lottery retailers, players, winners, and other lottery management staff to aid with interrelated issues and clarify Section and Division operational matters.
• Serves as alternate to the Claims Manager in their absence.
• Performs other duties as required or assigned which are reasonably within the score of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in business administration and accounting.
• Requires two (2) years professional experience in accounting, external auditing, budget planning and control or public accounting.

Preferred Qualifications

• Prefers extensive knowledge of accounting principles, methods, and procedures.
• Prefers extensive knowledge of laws, rules, and regulations relating to state or non-state accounting or auditing procedures.
• Prefers thorough knowledge of office methods, procedures, standard office accounting machines, and equipment.
• Prefers intermediate level of proficiency utilizing Microsoft Excel.
• Prefers two (2) years of experience preparing comprehensive accounting reports.
• Prefers two (2) years of experience supervising a staff of subordinates engaged in general accounting, budgeting, or external auditing activities.
• Ability to determine violations and noncompliance with the law and to detect and explain significant irregularities.
• Ability to review detailed work including written or numerical data and to make calculations rapidly and accurately.
• Ability to evaluate more difficult accounting problems and to analyze and interpret more complex accounting records.
• Ability to develop and maintain satisfactory working relationships and manage sensitive issues tactfully.

Conditions of Employment

• Requires the completion of a background check and self-disclosure of criminal history.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About The Agency

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty, and fairness. Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $26 billion to support K-12 public schools. Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer's research, Special Olympics, police memorials, homeless services, STEAM education and assistance for people living with HIV/AIDS.

In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun, and responsible games to adults 18 and over.

The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees. By utilizing the latest technology, recognizing and adapting to market and industry changes, the Illinois Lottery maximizes the value of its data through the use of predictive analytics and leverages its experience to meet the needs of the people of Illinois. The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts.

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).