Office Assistant

Fink's Jewelers; Virginia Beach (VA); Presencial; USD 25.000 - 28.000; A tiempo parcial

Descripción de la vacante

Fink's Jewelers in Virginia Beach, VA seeks a Part-Time Office Assistant to support sales with the POS system, manage customer records, inventory transfers, and jewelry repair intake. You will handle shipping documentation, assist customers in person and by phone, and research transactions in ERP software.

The role offers favorable retail hours Monday–Saturday with Sundays off and hourly pay of $18–$20, plus participation in the office staff repair commission program.

Formación

• Highly organized and detail-oriented.
• Proficiency with Microsoft Office products.
• Strong customer service and communication skills.
• Comfortable learning and using POS and ERP systems.

Responsabilidades

• Support sales activities using the POS system.
• Process sales transactions and handle layaways and special orders.
• Maintain customer records, special order files, and layaway files.
• Processing incoming and outgoing inventory transfers.
• Prepare packages and documentation for shipping and mail.
• Manage jewelry repair intake and follow-up.
• Communicate repair estimates and track completion and shipping dates.
• Notify customers when repairs are complete.
• Assist customers in person and by phone.
• Research transactions using the company's ERP software.
• Perform other administrative duties as assigned.

Conocimientos

Organizational skills

Customer service

Communication skills

MS Office proficiency

Herramientas

POS system

ERP software

Office suite (MS 365)

Descripción del empleo

Office Assistant - Fink's Jewelers (Virginia Beach, VA)

Position: Part-Time Office Assistant

Location: Hilltop North, Virginia Beach, Virginia

Pay: $18.00-$20 per hour, plus participation in the office staff repair commission program

Key Responsibilities

• Support sales activities using the POS system
• Process sales transactions
• Handle layaways and special orders
• Maintain customer records, special order files, and layaway files
• Processing incoming and outgoing inventory transfers
• Prepare packages and documentation for shipping and mail
• Manage jewelry repair intake and follow-up
• Communicate repair estimates
• Track completion and shipping dates
• Notify customers when repairs are complete
• Assist customers in person and by phone
• Research transactions using the company's ERP software
• Perform other administrative duties as assigned

Qualifications

• Highly organized and detail-oriented
• Proficiency with Microsoft Office products
• Strong customer service and communication skills
• Comfortable learning and using POS and ERP systems
• Ability to manage multiple administrative tasks accurately

Schedule

• Favorable retail hours Monday-Saturday
• Closed Sundays

About Fink's Jewelers

Founded in 1930 in Roanoke, Virginia, Fink's Jewelers is a family-owned company now operating 12 locations across Virginia, North Carolina, and Tennessee. The company emphasizes exceptional customer service and has been recognized as one of America's Top 50 jewelers.

Salary: $18.00 - $20.00 per hour