Jewelry Shop Office Assistant — Part-Time, Customer-Focused

Fink's Jewelers; Virginia Beach (VA); On-site; USD 25,000 - 28,000; Part time

Job summary

Fink's Jewelers in Virginia Beach, VA seeks a Part-Time Office Assistant to support sales with the POS system, manage customer records, inventory transfers, and jewelry repair intake. You will handle shipping documentation, assist customers in person and by phone, and research transactions in ERP software.

The role offers favorable retail hours Monday–Saturday with Sundays off and hourly pay of $18–$20, plus participation in the office staff repair commission program.

Qualifications

• Highly organized and detail-oriented.
• Proficiency with Microsoft Office products.
• Strong customer service and communication skills.
• Comfortable learning and using POS and ERP systems.

Responsibilities

• Support sales activities using the POS system.
• Process sales transactions and handle layaways and special orders.
• Maintain customer records, special order files, and layaway files.
• Processing incoming and outgoing inventory transfers.
• Prepare packages and documentation for shipping and mail.
• Manage jewelry repair intake and follow-up.
• Communicate repair estimates and track completion and shipping dates.
• Notify customers when repairs are complete.
• Assist customers in person and by phone.
• Research transactions using the company's ERP software.
• Perform other administrative duties as assigned.

Skills

Organizational skills

Customer service

Communication skills

MS Office proficiency

Tools

POS system

ERP software

Office suite (MS 365)

Job description

Fink's Jewelers in Virginia Beach, VA seeks a Part-Time Office Assistant to support sales with the POS system, manage customer records, inventory transfers, and jewelry repair intake. You will handle shipping documentation, assist customers in person and by phone, and research transactions in ERP software.

The role offers favorable retail hours Monday–Saturday with Sundays off and hourly pay of $18–$20, plus participation in the office staff repair commission program.