Office Assistant

Fink's Jewelers; Virginia (MN); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA

FSA

401(k) Retirement Plan

Paid Holidays and PTO

Disability Insurance

Life Insurance

Employee Discount

Professional Development

Job summary

Fink's Jewelers in Richmond, VA is hiring a Full-Time Office Assistant to support jewelry sales and administrative operations. You'll handle transactions via the POS system, manage customer records, and assist with inventory transfers and shipping documentation.

The role emphasizes strong organization, customer service, and the ability to learn ERP and POS platforms. Regular retail hours are Monday–Saturday with benefits included.

Qualifications

• Must be highly organized and detail-oriented.
• Excellent communication and customer service skills.
• Comfortable learning and using POS and ERP systems.

Responsibilities

• Support sales activities using the POS system and process transactions.
• Maintain customer records, special order files, and layaway files.
• Process incoming and outgoing inventory transfers and prepare shipping documents.

Skills

Customer service

Communication

Organizational skills

Tools

POS systems

ERP systems

Microsoft Office

Job description

Office Assistant – Fink's Jewelers (Richmond, VA)

Position: Full‑Time Office Assistant

Location: New flagship store at N. Gayton Road & W. Broad Street, Richmond, Virginia

Pay: $20‑$22 per hour, plus participation in the office staff repair commission program

Key Responsibilities

• Support sales activities using the POS system
  • Process sales transactions
  • Handle layaways and special orders
• Maintain customer records, special order files, and layaway files
• Process incoming and outgoing inventory transfers
• Prepare packages and documentation for shipping and mail
• Manage jewelry repair intake and follow‑up
  • Communicate repair estimates
  • Track completion and shipping dates
  • Notify customers when repairs are complete
• Assist customers in person and by phone
• Research transactions using the company's ERP software
• Perform other administrative duties as assigned

Qualifications

• Highly organized and detail‑oriented
• Proficiency with Microsoft Office products
• Strong customer service and communication skills
• Comfortable learning and using POS and ERP systems
• Ability to manage multiple administrative tasks accurately

Schedule

• Favorable retail hours Monday‑Saturday
• Closed Sundays

Benefits

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) Retirement Plan
• Paid Holidays and Paid Time Off
• Short‑ and Long‑Term Disability Insurance
• Company‑paid Life Insurance
• Voluntary Life Insurance
• Employee Discount
• Professional Development Assistance
• Referral Program

About Fink's Jewelers

Founded in 1930 in Roanoke, Virginia, Fink's Jewelers is a family‑owned company now operating 12 locations across Virginia, North Carolina, and Tennessee. The company emphasizes exceptional customer service and has been recognized as one of America's Top 50 jewelers.

Salary: $20.00 - $22.00 per hour