Office Assistant

The Ohio State University Wexner Medical Center; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

State retirement plan or an equivalent

Job summary

The Office Assistant role at The Ohio State University Wexner Medical Center's Child Care Program supports daily operations and serves as the primary point of contact for families, visitors, and staff. You will handle scheduling, records management, and compliance tracking for program leadership and staff.

This position emphasizes strong customer service, organization, and teamwork in a busy educational health-care environment, with a focus on policy adherence and program coordination.

Qualifications

• High school diploma or equivalent required.
• 3+ years of administrative support or office coordination experience.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong organizational, communication, and customer service skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide comprehensive administrative support to program leadership and staff to ensure smooth daily operations.
• Serve as first point of contact for families, visitors, and staff with professional customer service.
• Coordinate program events and handle logistics, scheduling, and material preparation.
• Perform miscellaneous duties and special projects as assigned.

Skills

Multitasking

Organizational skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Office Assistant

Department: Human Resources | Child Care Program

Position Overview

The Office Assistant serves as an integral member of the Child Care Program (CCP) team, providing comprehensive administrative and operational support to ensure efficient daily operations. This role functions as the primary point of contact for families, visitors, and staff, delivering professional and responsive customer service. The position provides direct administrative support to program leadership and staff, including scheduling, communication coordination, records management, and compliance tracking. The Office Assistant coordinates program activities, maintains accurate documentation, and supports day-to-day operations while operating within established policies and procedures.

Duties and Responsibilities

• 60% – Program and Administrative Support Provide comprehensive administrative support to program leadership and staff to ensure smooth daily operations Coordinate and support day-to-day program activities, including scheduling for classrooms, staff, and program events Manage complex calendaring for leadership, ensuring alignment across multiple schedules Perform general administrative duties, including data entry, document preparation, routing, and distribution of materials Maintain accurate electronic and paper records, ensuring compliance with program requirements and regulatory standards Track and document daily parent payments and assist with related reporting activities Manage child files and documentation to ensure completeness and compliance with licensing requirements Support administrators in maintaining compliance with state licensing regulations and NAEYC standards Coordinate communication between classrooms, kitchen staff, and program leadership to support daily operations and ensure continuity of care Support classroom staff by assisting with parent communication, documentation, and administrative needs Monitor workflows and follow up on assigned tasks to ensure timely completion
• 20% – Office and Customer Service Support Serve as the first point of contact for families, visitors, and staff, providing accurate information and ensuring a welcoming environment Answer, screen, and route incoming calls, emails, and inquiries in a timely and professional manner Provide program information and administrative support to families, applicants, and staff Coordinate building access activities, including monitoring drop-off and pick‑up procedures in accordance with established protocols Support adherence to safety and security procedures, including assisting with emergency protocols as needed
• 15% – Event and Program Coordination Coordinate and support program events such as Professional Development Days, Teacher Appreciation, and program celebrations Assist with logistics, scheduling, communication, and material preparation for events Track event‑related tasks and ensure timely completion of deliverables Provide on‑site administrative support during events to ensure smooth execution
• 5% – Miscellaneous Duties Complete special projects and assignments as directed Provide general administrative support across the program as needed Perform other duties as assigned

Required Qualifications

• High school diploma or equivalent experience
• 3+ years of administrative support, office coordination, or related experience
• Demonstrated ability to manage multiple tasks and priorities in a fast‑paced environment
• Strong organizational, communication, and customer service skills
• Proficiency in Microsoft Office or similar systems (Word, Excel, Outlook)

Desired Qualifications

Our team thrives on a mix of strengths and experiences. If this role excites you, we encourage you to apply, even if you don’t check every box)- feel free to delete the highlighted if it doesn’t align with the job or your expectations

• Experience in an educational, childcare, or program‑based environment
• Experience supporting compliance or regulatory documentation
• Familiarity with scheduling systems, record management systems, or program coordination tools

Additional Information

Location: Buckeye Village Community Center (0800) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top‑20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.