Office Assistant

Wmchealth; Town of Mount Pleasant (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Wmchealth is seeking an organized administrative assistant to support patient services and department staff. You will interact with patients, screen calls, schedule appointments, and manage mail and records with careful attention to PHI and HIPAA compliance.

The role requires strong MS Office skills, multitasking ability, excellent interpersonal and customer service abilities, and reliability in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.
• Associates degree or some college preferred.
• 1 year of general office/clerical experience in an office setting preferred.

Responsibilities

• Screen and direct incoming phone calls to the appropriate party.
• Greet patients and guests in person or by phone.
• Manage multiple calendars and schedule appointments and meetings.
• Organize work area and assist to optimize procedures.
• Provide customer service and support to staff, vendors, and external parties.

Skills

Customer service

Interpersonal skills

Multi-tasking

Time management

Attention to detail

Scheduling

Word processing

MS Office

Education

High School Diploma or GED

Associate degree or some college

Job description

Job Summary

Under supervision, performs a wide variety of tasks, interacting directly with patients and providing clerical support, and assistance to a number of administrative and professional staff. Must be skillful working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Responsibilities

• Promptly and efficiently manages incoming phone calls by screening and/or directing incoming callers to the appropriate party.
• Receives, greets, and directs patients and guests, in person or via telephone.
• Manages multiple calendars; coordinates and schedules patient appointments, meetings and conference calls within the department, interdepartmentally, and/or with external parties.
• Organizes work area and assists in ways that optimize procedures.
• Exhibits excellent interpersonal skills; provides customer service; assists and covers for other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
• Accesses protected health information (PHI) in accordance with departmental assignments and guidelines and maintains compliance with HIPAA, local, state, federal, and other agencies rules and regulations.
• Creates and updates records ensuring accuracy and validity of information.
• Opens, screens and routes mail.
• Resolves office-related equipment malfunctions and responds to requests or issues from other staff.
• Keeps appointments on schedule by properly notifying staff of patient/guest arrival.
• Other duties as assigned.

Qualifications/Requirements

Experience

1 year performing general office/clerical experience in an office setting preferred.

Education

Minimum High School Diploma or GED, required; associates degree or some college, preferred.

Other

Strong computer skills and proficiency in MS office. Ability to Multi-task. Excellent interpersonal, telephone and customer service skills. Time management, organization, attention to detail, scheduling, and word processing. Professionalism with quality Focus.