Office Assistant

Creative Metal Solutions; Sioux Falls (SD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Plan

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

SIMPLE IRA with employer match

Job summary

Creative Metal Solutions is seeking an Office Assistant to support day-to-day customer and administrative needs from estimate to completion. You'll work closely with an experienced team member who will train and guide you, helping you learn our processes and systems.

If you are organized, have strong written and verbal communication, attention to detail, and enjoy a busy environment, we'd love to hear from you.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Exceptional attention to detail and accuracy.
• Proactive, able to stay busy with minimal direction.
• Willingness to learn new products, processes, and software.
• Professional and friendly customer service.
• Proficient with Microsoft Office and email.
• QuickBooks Online experience is a plus (billing and invoicing).

Responsibilities

• Communicate with customers regarding their orders and questions.
• Prepare and email customer estimates.
• Process accepted estimates by creating sales orders and picking slips.
• Provide timely customer correspondence, mainly via email.
• Answer and direct incoming phone calls.
• Maintain accurate customer records.
• Perform general office and administrative tasks.
• Support inventory tracking and office organization when needed.
• Learn products, processes, and systems to assist customers and production.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Attention to detail

Proactive approach

Customer service

Microsoft Office

Tools

Microsoft Office

QuickBooks Online

Job description

Office Assistant

Join the Team at Creative Metal Solutions!

Creative Metal Solutions is looking for a motivated, detail-oriented Office Assistant to join our team. This is a customer-focused position that plays an important role in keeping orders moving smoothly from estimate through completion.

You’ll work closely with an experienced member of our office team who will provide training, guidance, and ongoing support as you learn our processes and responsibilities.

If you are organized, communicate well, enjoy staying busy, and take pride in getting the details right, we'd love to hear from you!

What You'll Do

As our Office Assistant, you'll help manage the day-to-day customer and administrative needs of our office. Responsibilities include, but are not limited to:

• Communicating with customers regarding their orders and questions
• Preparing and emailing customer estimates
• Processing accepted estimates by creating sales orders and picking slips
• Providing professional and timely customer correspondence, primarily through email
• Answering and directing incoming phone calls
• Prioritizing multiple customer requests and keeping orders moving forward
• Paying close attention to details throughout the order process, including pickup/delivery information and sales tax accuracy
• Maintaining accurate customer records
• Completing general office and administrative tasks
• Looking ahead, anticipating customer and office needs, and staying productive by taking care of other tasks and office organization when estimates are not needed
• Assisting in Inventory Tracking
• Knowledgeable in our safety protocol
• Learning our products, processes, and systems to better assist customers and the production team

What We're Looking For

The ideal candidate will have:

• Strong organizational and time-management skills
• The ability to prioritize multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills
• Exceptional attention to detail and accuracy
• A proactive approach and the ability to stay busy without constant direction
• The ability to learn new products, processes, and software
• Professional and friendly customer service skills
• Proficiency with Microsoft Office and email
• QuickBooks Online experience is a plus, especially with billing and invoicing

Manufacturing or HVAC experience is helpful but not required. We are looking for someone who is dependable, willing to learn, and able to work well with both customers and our team.

Why Join Creative Metal Solutions?

We believe in taking care of our employees. Our compensation and benefits for Full-Time Employees include:

• 100% employer-paid employee benefits
  • Health Plan
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
• Paid Time Off
• SIMPLE IRA with employer match

Schedule

Our regular office hours are:

• Monday-Thursday: 7:00 a.m. - 4:30 p.m.
• Friday: 7:00 a.m. - 11:00 a.m.