Dental Front Office & Patient Concierge

Mavensoft Technologies, LLC; Northern (KY); Hybrid; USD 29,000 - 36,000; Full time

Job summary

The Dental Public Health Office Assistant position is based in Woodbury, TN, onsite for a 12-month contract. You will perform clerical tasks in the health department dental clinic, handling registration, scheduling, and patient flow to support public health services.

Key duties include updating patient records, coordinating referrals, processing authorizations, and maintaining accurate data in the management information systems while delivering friendly, patient-focused service.

Qualifications

• High School Diploma or equivalent.
• At least 2 years of full-time customer service and/or clerical/office experience.
• College coursework may substitute for experience on a year-for-year basis, up to 2 years.
• Valid/current driver's license required.
• Must pass a Tennessee Bureau of Investigation (TBI) background check.

Responsibilities

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

Skills

Customer service

Clerical/office

Data entry

Travel willingness

Education

High School Diploma

Job description

The Dental Public Health Office Assistant position is based in Woodbury, TN, onsite for a 12-month contract. You will perform clerical tasks in the health department dental clinic, handling registration, scheduling, and patient flow to support public health services.

Key duties include updating patient records, coordinating referrals, processing authorizations, and maintaining accurate data in the management information systems while delivering friendly, patient-focused service.