Office Assistant

Forward Nevada; Las Vegas (NV); Híbrido; USD 40.000 - 45.000; Tempo integral

Benefícios oferecidos por esta vaga

Performance-based bonuses

Profit sharing/pension plan

PTO days provided

Resumo da vaga

A small family business in Las Vegas seeks an office assistant to manage administrative tasks and customer care. You'll work collaboratively with the owners, handling duties like mail management, maintaining customer relationships, creating office systems, and assisting with website and marketing activities. This hybrid role offers a competitive salary of $40-45,000, performance-based bonuses, and benefits including health insurance and PTO. Ideal candidates should have strong integrity, exceptional computer skills, and a passion for administrative work.

Qualificações

• Stable and reliable with a desire for long-term employment.
• Willing to assist in technological transformation of the business.
• Experience with office administration and a career interest.

Responsabilidades

• Manage daily inflow/outflow of mail and packages.
• Provide exceptional customer care and manage correspondence.
• Maintain and create office systems and processes.

Conhecimentos

Impeccable integrity and honesty

Exceptional computer skills

Strong customer service skills

Detail-oriented and conscientious

Ability to learn quickly

Ferramentas

Office 365

QuickBooks

CRM software

Descrição da vaga

The office assistant position is a critical and important role within our small family business. Working directly with the owners, this position will be our administrative partner in servicing clients and maintaining administrative efficiency and organization. The role is hybrid – roughly two thirds will be spend working on Forward Nevada activities and one third as an administrative assistant to the owners.

We are seeking an honest, committed, loyal, and efficient person willing to work M-F business hours. Our goal is for the position to grow and develop with our company, and to partner with us in building a prosperous, thriving, and fun work environment.

Job Duties & Responsibilities

• Carefully manage the daily inflow and outflow of mail through daily receipt or pick-up of mail and packages from USPS and major carriers, daily mail and package sorting, posting, preparing and forwarding mail and packages
• Provide exceptional, individual customer care through a clear knowledge and familiarity with customer base and accurate, consistent managing and updating of CRM, email and phone correspondence, and handling customer issues and concerns
• Create and manage policies, processes, and systems for the smooth operation of business including setting up and utilizing needed software
• Maintain a detailed understanding and work well with USPS and major carriers, including managing and maintaining our CMRA and Nevada SOS good standing
• Maintain and manage all client and business records digitally and in hard copy, including all CMRA and registered agent paperwork and reporting
• Run business errands including travel to USPS or major carriers (UPS, FedEx, etc.), bank, office supply stores, etc.
• Perform billing and basic accounting functions including maintenance of client accounting, invoicing, payment processing and postage records
• Manage leads and establish new customer accounts according to company process
• Mail forwarding client communications support including follow up calls, reminders, scheduling with clients/prospects
• Creating systems and processes including understanding and utilizing software for efficient operations, creating workflows and office systems and researching software and online administrative solutions
• Work with the owner and outside vendors to oversee website and digital marketing activities including website updates, AdWords campaign and social meeting postings
• Other business responsibilities as appropriate
• Maintain and coordinate owner’s calendar and scheduling activities
• Provide administrative support in our consulting activities, including drafting meeting recaps and reports, and meeting material creation and preparation
• Online reporting and assessment administration including inviting, coordinating, and following up on online assessments and emailing reports
• Marketing and business development support activities including drafting of client/prospect emails, managing of CRM, website and blog posting
• Client communications support including follow up calls, reminders, scheduling with clients/prospects
• Creating systems and processes including understanding and utilizing software for efficient operations, creating work flows and office systems and researching software and online administrative solutions

Candidate Qualifications

• Impeccable integrity and honesty
• Stability & reliability (3-6 month notice and train your replacement)
• Exceptional computer skills - digitally savvy and quick to learn new technology
• Ability to learn quickly and take on new projects
• Interest in administrative work as a career
• Detail-oriented and conscientious
• Strong customer service skills and comfort solving customer problems
• Willingness to help with business technological transformation
• Experience with Office 365, QuickBooks, CRMs
• Basic knowledge of social media and WordPress websites
• Willing to work mostly in office setting
• Reliable transportation

Compensation and Position Details

• Base salary – $40-45,000 depending on experience and qualifications
• Performance based bonuses to be paid one to two times per year
• Profit sharing/pension plan with employer contribution after vesting period
• PPO health insurance plan with Sierra Health and Life
• Full time - business hours M-F
• Bank of PTO days (24 days) provided and can be used at the employee’s discretion for holidays, sick days and vacation