Office Assistant

Trillium Staffing; Irving (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Trillium Professional in Irving, TX seeks an Office Assistant / Operations Services Associate to support high-volume document processing in a fast-paced production environment. You will handle live checks, verify accuracy, organize final packages for Taxing Authorities, and ensure SLA-driven deadlines while maintaining exceptional client service.

The role emphasizes attention to detail and ability to follow detailed instructions.

Qualifications

• High school diploma, GED, or equivalent; college degree preferred.
• 1+ years of relevant experience or education in lieu of experience.
• Fixed schedule: Monday–Friday, 8:00 AM–5:00 PM CST.
• Ability to work during peak holiday periods as required.
• Client service-oriented experience preferred.
• Ability to provide exceptional client service in a high-volume production environment.
• Ability to manage time, set priorities, and meet deadlines.
• Intermediate computer skills and aptitude to learn new systems.
• Understanding basic property-related documentation from diverse sources.

Responsibilities

• Deliver exceptional client service in a high-volume production environment.
• Handle high volumes of live checks by accurately printing and matching with reports.
• Follow detailed instructions for each package to ensure contents are correct and compliant.
• Perform final quality control verification of matched checks and reports for accuracy.
• Organize and prepare finalized packages for secure delivery to Taxing Authorities.
• Manage assigned processes and inventory to meet strict daily deadlines.
• Effectively manage time, set priorities, and focus on main objectives to meet deadlines.
• Adhere to all required company and client-driven standards and SLAs.
• Duties may vary based on area of focus (Payments, Refunds, Correspondence).

Skills

Client service

Attention to detail

Time management

Learning aptitude

Education

High school diploma or equivalent

College degree preferred

Job description

Trillium Professional is now seeking an Office Assistant / Operations Services Associate for work in Irving, TX!

As an Operations Services Associate, you’ll embark on a rewarding journey of professional growth in a fast-paced production environment. As part of our team, you will play a crucial role in servicing, supporting, and mitigating risks for property loans. You will thrive on the challenges that come with exercising your exceptional attention to detail and critical thinking skills. Your primary responsibilities will center on high-volume document processing, meticulously following specific, detailed instructions for each package, and performing final verification to guarantee exceptional accuracy in a zero-error tolerance environment. You will be responsible for organizing and preparing finalized packages for secure delivery to various Taxing Authorities while meeting strict daily deadlines. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.

Job Duties

• -Deliver exceptional client service in a high-volume production environment.
• -Handle high volumes of live checks by accurately printing and matching them with corresponding reports.
• -Meticulously follow detailed instructions for each package to ensure all contents are correct and compliant for dispatch.
• -Perform final quality control verification of matched checks and reports to guarantee accuracy.
• -Organize and prepare finalized packages for secure delivery to Taxing Authorities.
• -Manage assigned processes and inventory to meet strict daily deadlines.
• -Effectively manage time, set priorities, and concentrate on main objectives to meet all established deadlines.
• -Adhere to all required company and client-driven standards and/or Service Level Agreements (SLAs).
• -Duties may vary based on area of focus (e.g., Payments, Refunds, Correspondence).

Pay rate is $19.50/hour!

Requirements

• -High school diploma, GED, or equivalent required; college degree preferred.
• -1+ years of relevant experience, or relevant education in lieu of experience.
• -Ability to work a fixed schedule of Monday through Friday, 8:00 AM to 5:00 PM CST.
• -Availability to work during peak periods around the holidays as required by business needs.
• -Client service-oriented experience preferred.
• -Ability to provide exceptional client service in a high-volume production environment.
• -Ability to manage time, set priorities, and meet deadlines.
• -Intermediate computer skills with a strong aptitude to learn new systems and applications.
• -Ability to understand basic property-related documentation from a variety of sources.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.