Office Assistant

Absolutely Clean Services; Grand Rapids (MI); On-site; USD 23,000 - 26,000; Full time

Job summary

Absolutely Clean Services is hiring an Office Assistant in Grand Rapids, MI. Pay ranges from $17 to $19 per hour based on experience. The role centers on calling customers to schedule and reschedule appointments, maintaining CRM and scheduling records, and coordinating with field technicians.

Ideal candidates are natural communicators with strong Word/Excel skills and CRM experience, able to stay calm during busy periods and take ownership of daily office tasks.

Qualifications

• Natural communicator capable of calming stressed customers over the phone.
• Strong computer skills using Word, Excel and CRM software.
• Ability to stay organized when phones are busy and priorities shift.
• Self-motivated with ownership of responsibilities.

Responsibilities

• Call customers to schedule and reschedule appointments.
• Communicate with technicians in the field throughout the day.
• Support the Office Manager and General Manager with daily tasks.
• Keep customer and scheduling records current in Word, Excel, and the CRM system.

Skills

Communication

CRM software

Word

Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Absolutely Clean Services is hiring an Office Assistant in Grand Rapids, MI. Pay runs $17 to $19 per hour based on experience. Most of your day is on the phone, scheduling and rescheduling appointments and keeping customers and field technicians connected, so strong computer skills with Word, Excel, and CRM software are a must.

Who You Are:

• You are a natural communicator who can turn a stressed customer into a happy one with one phone call.


• You take pride in staying calm and organized when the phones are busy and priorities shift fast.


• You are self motivated and would rather make a good call yourself than wait to be told what to do.


• You take pride in doing your job a little better every day and want real ownership of your work.


• You bring a positive, humble attitude that makes the office a good place to be on busy days.

Who We Are:

• Absolutely Clean Services provides window cleaning, gutter cleaning, and seasonal Christmas light installation to homes in Grand Rapids and the surrounding towns.


• The team works from shared values built around growing your skills, caring for teammates and customers, and doing the job right the first time.


• The company aims to be the top service provider in Grand Rapids and the surrounding towns.

What You Will Do Each Day:

• Call customers to schedule and reschedule appointments.


• Communicate with technicians working in the field throughout the day.


• Support the Office Manager and General Manager with daily office tasks.


• Keep customer and scheduling records current in Word, Excel, and the CRM system.

Why You'll Love Working Here:

• Pay runs $17 to $19 per hour based on experience.


• Full time, onsite work in Grand Rapids.