Office Assistant

Comprehensive Treatment Centers; Fayetteville (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation

Paid sick time

Early morning hours

Growth opportunities

Job summary

Comprehensive Treatment Centers in Fayetteville, NC is seeking an Office Assistant to support the outpatient opioid treatment program. The role requires strong administrative skills, front-desk presence, and attention to HIPAA compliance.

Responsibilities include answering phones, basic bookkeeping, patient check-in, scheduling, and filing, with opportunities for growth in a fast-paced healthcare setting. As part of Acadia's OTP network, you will contribute to clinic operations with compassion

Qualifications

• High school diploma or equivalent required.
• Previous administrative experience in healthcare settings preferred.
• Comfortable in an OTP/recovery environment and front-desk role.
• Strong skills in answering phones, greeting patients, and front-desk support.
• Knowledge of Medicaid verification and billing processes.
• Familiar with appointment scheduling, data entry, and basic clerical duties.
• Excellent organization, attention to detail, and multitasking ability.
• Commitment to HIPAA and 42 CFR Part 2 regulations; professional communication.

Responsibilities

• Perform general administrative tasks per clinic procedures.
• May include answering telephones, billing, typing, and filing.
• Operate front desk duties during peak hours or staff unavailability.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with insurance/billing reports as necessary.
• May assist with patient drug testing procedures; and,
• Perform other duties as assigned.

Skills

HS Diploma

Healthcare admin experience

OTP experience

Front desk

Phone skills

Patient engagement

Medicaid verification

Billing processes

Scheduling

Data entry

Office equipment

Organization

HIPAA compliance

Education

High school diploma or equivalent

Job description

Outpatient Opioid Treatment Program (OTP)

Outpatient Opioid Treatment Program (OTP)

Seeking: Office Assistant

Full-Time Hours

• Monday - Friday 4:50 AM - 1:30 PM
• Rotating Saturdays 5:50 AM - 8:30 AM

Our Benefits

• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunity for growth that is second to none in the industry

Our Team

Fayetteville Comprehensive Treatment Center (CTC), located in Fayetteville, North Carolina, is part of Acadia Healthcare's Comprehensive Treatment Centers, the leading provider of medication-assisted treatment in the nation. Our mission is to provide full-circle care that includes a blend of therapies and the use of safe and effective medications. Our team is the front line of our fight against the opiate epidemic.

Your Job As An Office Assistant

The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Your Responsibilities As An Office Assistant

• Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
• May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
• Operate the front desk duties during peak hours or when primary staff in unavailable.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with various insurance/billing reports as necessary.
• May assist with patient drug testing procedures; and,
• Perform other duties as assigned.

Your Education, Skills, And Qualifications

• High school diploma or equivalent required
• Previous administrative experience in a healthcare setting
• Comfortable working in an opioid treatment program (OTP) / recovery environment
• Skilled in answering phones, greeting patients, and providing front-desk support
• Strong patient engagement skills
• Medicaid eligibility verification
• Understanding of deductibles, copays, and coinsurance
• Experience with billing processes, patient check-in, and appointment scheduling
• Proficient with computer systems, word processing, and basic data entry
• Familiarity with office equipment and general clerical duties (scanning, faxing, filing)
• Strong organizational skills, attention to detail, and ability to multitask
• Follow-up management to ensure conversion from referral to admission
• Professional and courteous communication skills (in person, by phone, and in writing)
• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations
• Dependable, team-oriented mindset with a focus on supporting clinical staff and patients

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal, and local laws.