Office Assistant

ManpowerGroup; Fairfield (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

ManpowerGroup in the United States is recruiting an Office Assistant for a manufacturing and customer order support environment in Fairfield, OH. You will join the CSR team supporting assigned customer accounts from order entry through delivery and issue resolution.

The role emphasizes accuracy, clear communication, and staying organized across multiple priorities. The position offers a Monday–Friday schedule, a pay range of $20–$22 per hour, and a temp-to-perm pathway after the probationary

Qualifications

• Customer service experience or experience entering and processing customer orders in a warehouse or manufacturing setting.
• Strong verbal and written communication skills to respond professionally to inquiries via email.
• Ability to manage multiple customer accounts, competing priorities, and high volume requests while maintaining accuracy.

Responsibilities

• Serve as the primary point of contact for assigned customers, maintaining relationships and resolving requests.
• Enter and review customer orders for accuracy and resolve discrepancies to support smooth processing.
• Handle customer communications by phone and email regarding order status, back orders, and delivery issues.
• Coordinate with plant manufacturing liaisons and internal departments to obtain status and expedite orders when needed.
• Monitor open orders and prioritize workload to complete tasks on time.

Skills

Customer service

Order entry

Multitasking

Communication

Education

High School Graduate

Tools

WSM

EDI

Smartsheet

Microsoft Office

Job description

Our client, a manufacturing and customer order support environment, is seeking an Office Assistant to join their team. As an Office Assistant, you will be part of the Customer Service Representative (CSR) team supporting assigned customer accounts from order entry through delivery and resolution of order-related issues.

The ideal candidate will have strong attention to detail, clear communication skills, and the ability to stay organized while managing multiple priorities—so you can help ensure orders are entered accurately, processed efficiently, and delivered as expected.

Job Title: Office Assistant

Location: Fairfield, OH

Pay Range: $20 - $22 per hour

Shift: Monday - Friday from 7:00 a.m. - 4:00 p.m. with an hour lunch

What's the Job?

• Serve as the primary point of contact for assigned customers, maintaining strong relationships and ensuring requests are addressed promptly and followed through to resolution.

• Enter and review customer orders for accuracy, resolving discrepancies and supporting smooth order processing.

• Handle customer communications by phone and email regarding order status, back orders, reorders, delivery issues, late shipments, and other account-related questions.

• Work closely with plant manufacturing liaisons and internal departments to obtain order status, communicate production or delivery updates, and coordinate expedited orders when necessary.

• Monitor open orders and customer requests, prioritize workload effectively, and ensure assigned tasks are completed accurately and within expected timeframes.

What's Needed?

• Customer service experience and/or experience entering and processing customer orders in a warehouse or manufacturing setting.

• Strong verbal and written communication skills with the ability to respond professionally to inquiries and concerns via email.

• Ability to manage multiple customer accounts, competing priorities, and a high volume of requests while maintaining timely and accurate work.

• Comfort using computer systems and business applications, including WSM, EDI, Smartsheet, and Microsoft Office (or the ability to learn quickly).

• Education verification required: High School Graduate or GED (fifteen semester hours of college in a related field may substitute for required experience).

What's in it for me?

• Opportunity to join a small CSR team and support customer accounts end-to-end.

• Temp to perm opportunity ideally after the contract length and hiring process.

• Structured Monday–Friday schedule with a consistent daily timeframe.

• Clear focus on order accuracy, communication, and ownership of customer requests.

• Support from internal teams (plant manufacturing, logistics, and other departments) to help drive timely resolution.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

Important Screening & Start Information

• Background Check: Associate cannot start an assignment until the background screen is completed and passed. Includes a 7-year local county search, SSN trace, and verification of felony and misdemeanor convictions across all counties of residence in the past 7 years.

• Drug Screen: Associate cannot start until results have been completed and passed. 10-panel oral swabs are required.

• Education Verification: Verification of Diploma or GED is mandatory.

• Target Start Date: ASAP

• Contract Length: Temp to perm ideally

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.