Office Assistant

RHF (Retirement Housing Foundation); Cleveland (OH); On-site; USD 45,000 - 49,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Employee assistance and more

Life insurance

Job summary

RHF (Retirement Housing Foundation) seeks an Office Assistant in Cleveland, OH, to support the Property Manager and site team at a 170-unit RHF community.

The role requires organization, discretion, and strong customer service for residents, vendors, and guests. Responsibilities span files, communications, and event logistics, with HUD/RHF compliance in mind.

Qualifications

• High School diploma or equivalent required; college coursework preferred.
• Minimum 2 years in an administrative role, preferably property management or senior living.
• Proficiency in MS Office and basic office software; confidentiality is essential.

Responsibilities

• Support the Property Manager and site team with daily administrative tasks.
• Handle phones, emails, mail, and coordinate meetings and notices for residents.
• Enter data, update tenant information, and process work orders.
• Assist with reports, forms, and communications for residents and staff.
• Support event logistics and maintain organized filing systems.

Skills

Organization

Communication

Customer service

MS Office

Education

High School diploma or equivalent

Some college or admin coursework preferred

Tools

Yardi

RealPage

MS Office (Word/Excel/Outlook)

Job description

Location: Deaconess Kraft and Zane Center, Cleveland, OH

Pay Range: $22.00 per hour

Employment Type: Full-Time Non-Exempt

Join Our Mission-Driven Team

Are you organized, reliable, and detail-oriented with experience in administrative support? RHF is seeking an Office Assistant to support the Property Manager and site team with daily administrative operations at Deaconess Krafft and Zane Center, a 170-unit RHF community providing affordable housing for seniors and individuals in need. This is one position that supports both buildings.

What You'll Do

Administrative Support

• Assist the Property Manager in maintaining files, reports, and resident records in an organized and confidential manner.
• Manage incoming phone calls, emails, and mail, directing inquiries to the appropriate department or staff member.
• Schedule appointments and coordinate meetings as necessary for property management.
• Assist in the preparation and distribution of notices, newsletters, and other communications for residents.
• Perform data entry, including updating tenant information and processing work orders.

Customer Service

• Serve as the first point of contact for residents, guests, and vendors by welcoming and assisting them in a friendly and professional manner.
• Address general inquiries from residents and visitors, ensuring a high standard of customer service is always maintained.
• Assist with resident requests, providing appropriate resources or escalating issues to the Property Manager.

Office Management

• Maintain the cleanliness and organization of the office, ensuring supplies are stocked and equipment is functioning properly.
• Prepare reports, forms, and other documents as directed by the Property Manager.
• Assist with organizing community events or resident activities, including managing event logistics.
• Manage filing systems, both physical and digital, ensuring all documentation is properly labeled and stored.

Compliance & Reporting

• Assist with processing rental applications, certifications, and recertifications, ensuring documentation meets HUD and RHF policies.
• Help track tenant lease agreements and other related documentation, ensuring deadlines and compliance requirements are met.
• Prepare and submit routine property reports to the Property Manager and RHF headquarters as needed.

Other Duties

• Provide general clerical support for special projects or additional tasks assigned by the Property Manager.
• Assist in the coordination of maintenance requests and follow up on the status of work orders.
• Perform any other duties that support the efficient functioning of Granada Gardens.

Required Qualifications

• High School diploma or equivalent required; some college or administrative coursework preferred.
• Minimum of 2 years of experience in an administrative role, preferably in property management, senior living, or affordable housing.
• Strong organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, RealPage) is a plus.
• Ability to maintain a high level of confidentiality and professionalism in all interactions.
• Strong customer service orientation with the ability to interact with seniors and residents from diverse backgrounds.

Physical Requirements

• Ability to sit, stand, and walk for extended periods of time.
• Ability to lift or move office supplies and equipment up to 25 pounds.
• Occasional local travel may be required for errands or community-related tasks.

Why You'll Love Working Here

At RHF, you'll be part of a mission-driven organization with more than 60 years of experience providing affordable housing and services that help people thrive. We believe our employees are essential to that mission and are committed to creating a supportive workplace where you can grow professionally and make a meaningful impact.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance