Resident Services Office Assistant — Property Admin

RHF Management, Inc.; Cleveland, Northern (OH, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision insurance

Paid time off

Retirement plan

Employee assistance

Life insurance

Job summary

RHF is seeking an Office Assistant to support the Property Manager and site team at Deaconess Kraft and Zane Center in Cleveland, OH. The role covers front desk duties, clerical tasks, and coordination of communications for a 170-unit affordable housing community.

The ideal candidate will have 2+ years in admin, strong organizational skills, and proficiency with MS Office and property management software. This on-site position offers full-time hours and competitive pay.

Qualifications

• High School diploma or equivalent required; some college or administrative coursework preferred.
• Minimum of 2 years of administrative experience, preferably in property management, senior living, or affordable housing.
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and property management software (e.g., Yardi, RealPage) is a plus.
• Ability to maintain confidentiality and professionalism in all interactions.
• Strong customer service orientation with residents and staff from diverse backgrounds.

Responsibilities

• Support the Property Manager with filing, reports, and resident records in an organized, confidential manner.
• Handle front desk duties: calls, emails, mail; direct inquiries to the proper department.
• Schedule appointments and coordinate property management meetings.
• Prepare notices, newsletters, and communications for residents.
• Perform data entry and update tenant information and work orders.
• Welcome residents, guests, and vendors; provide courteous service.
• Assist with liaison tasks and escalation of issues to the Property Manager.

Skills

Organizational skills

Time management

Communication skills

Customer service

Multitasking

MS Office

Yardi/RealPage familiarity

Education

High School diploma

Some college/admin coursework

Tools

Yardi

RealPage

Microsoft Office (Word/Excel/Outlook)

Job description

RHF is seeking an Office Assistant to support the Property Manager and site team at Deaconess Kraft and Zane Center in Cleveland, OH. The role covers front desk duties, clerical tasks, and coordination of communications for a 170-unit affordable housing community.

The ideal candidate will have 2+ years in admin, strong organizational skills, and proficiency with MS Office and property management software. This on-site position offers full-time hours and competitive pay.