Office Assistant

FPM - Affordable Housing; Cleveland (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Life insurance

Employee assistance program

Job summary

RHF is seeking an Office Assistant to support the Property Manager and site team at Deaconess Kraft and Zane Center in Cleveland, OH. This role handles front desk duties, resident inquiries, clerical tasks, and helps maintain records at the 170-unit RHF community.

The ideal candidate will be detail-oriented, organized, and capable of handling confidential information in a senior living and affordable housing setting.

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum 2 years in an administrative role, preferably in property management.
• Strong organizational and time management skills.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and property management software.
• Ability to maintain confidentiality and professionalism.
• Strong customer service orientation.

Responsibilities

• Assist the Property Manager with files, reports, and resident records.
• Handle calls, emails, mail, and direct inquiries.
• Schedule meetings and prepare notices and newsletters.
• Enter data and update tenant information.
• Serve as first point of contact for residents and vendors.
• Maintain office organization and supplies.
• Prepare property reports and manage filing systems.
• Assist with rental applications, certifications, and recertifications.
• Coordinate maintenance requests and follow up on work orders.

Skills

Organizational skills

Time management

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office

Yardi

RealPage

Job description

Office Assistant
Location: Deaconess Kraft and Zane Center, Cleveland, OH
Pay Range: $22.00 per hour
Employment Type: Full-Time Non-Exempt

Join Our Mission-Driven Team

Are you organized, reliable, and detail-oriented with experience in administrative support? RHF is seeking an Office Assistant to support the Property Manager and site team with daily administrative operations at Deaconess Krafft and Zane Center , a 170-unit RHF community providing affordable housing for seniors and individuals in need. This is one position that supports both buildings.

This position supports daily property operations by managing front desk responsibilities, answering calls, assisting residents and visitors, performing clerical tasks, and ensuring adherence to company policies and procedures. The ideal candidate is detail-oriented, efficient, and thrives in a senior living or affordable housing environment.

What You'll Do

Administrative Support:

• Assist the Property Manager in maintaining files, reports, and resident records in an organized and confidential manner.
• Manage incoming phone calls, emails, and mail, directing inquiries to the appropriate department or staff member.
• Schedule appointments and coordinate meetings as necessary for property management.
• Assist in the preparation and distribution of notices, newsletters, and other communications for residents.
• Perform data entry, including updating tenant information and processing work orders.

Customer Service:

• Serve as the first point of contact for residents, guests, and vendors by welcoming and assisting them in a friendly and professional manner.
• Address general inquiries from residents and visitors, ensuring a high standard of customer service is always maintained.
• Assist with resident requests, providing appropriate resources or escalating issues to the Property Manager.

Office Management:

• Maintain the cleanliness and organization of the office, ensuring supplies are stocked and equipment is functioning properly.
• Prepare reports, forms, and other documents as directed by the Property Manager.
• Assist with organizing community events or resident activities, including managing event logistics.
• Manage filing systems, both physical and digital, ensuring all documentation is properly labeled and stored.

Compliance & Reporting:

• Assist with processing rental applications, certifications, and recertifications, ensuring documentation meets HUD and RHF policies.
• Help track tenant lease agreements and other related documentation, ensuring deadlines and compliance requirements are met.
• Prepare and submit routine property reports to the Property Manager and RHF headquarters as needed.

Other Duties:

• Provide general clerical support for special projects or additional tasks assigned by the Property Manager.
• Assist in the coordination of maintenance requests and follow up on the status of work orders.
• Perform any other duties that support the efficient functioning of Granada Gardens.

Required Qualifications

• High School diploma or equivalent required; some college or administrative coursework preferred.
• Minimum of 2 years of experience in an administrative role, preferably in property management, senior living, or affordable housing.
• Strong organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, RealPage) is a plus.
• Ability to maintain a high level of confidentiality and professionalism in all interactions.
• Strong customer service orientation with the ability to interact with seniors and residents from diverse backgrounds.

Physical Requirements

• Ability to sit, stand, and walk for extended periods of time.
• Ability to lift or move office supplies and equipment up to 25 pounds.
• Occasional local travel may be required for errands or community-related tasks.

Why You'll Love Working Here

At RHF, you'll be part of a mission-driven organization with more than 60 years of experience providing affordable housing and services that help people thrive. We believe our employees are essential to that mission and are committed to creating a supportive workplace where you can grow professionally and make a meaningful impact.

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Make a Difference With RHF

If you're an organized, reliable, and detail-oriented professional who enjoys supporting residents and property operations, we encourage you to apply. Join RHF and help create a comfortable and welcoming community where residents can thrive.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.