Office and Travel Coordinator

Creatio; Boston (MA); On-site; USD 48,000 - 64,000; Full time

Job summary

Creatio in Boston seeks an organized Office and Travel Coordinator to keep daily operations smooth and support employee travel arrangements, working closely with Facility Management and Travel teams.

This role is suitable for someone early in their career; training and development are provided. You will coordinate office services, onboarding, asset tracking, meetings, events, and travel, ensuring policy-compliant and cost-effective execution.

Qualifications

• Strong organizational skills and attention to detail across multiple requests.
• Proactive approach with the ability to complete tasks end-to-end.
• Excellent interpersonal skills for colleagues, visitors and suppliers.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and collaboration tools.
• Willingness to learn new systems, tools and procedures.
• Strong written and spoken English for professional communication.
• Experience in office administration or travel coordination is a plus.

Responsibilities

• Coordinate day-to-day operations of the Boston office and be the main contact for requests.
• Work with building management, vendors and service providers for workplace services.
• Partner with IT, Marketing and HR on equipment, merchandise and shared tasks.
• Support onboarding/offboarding by coordinating access, welcome packs and setup with IT.
• Maintain records of assets, supplies and merchandise; track storage and distribution.
• Arrange executive visits, client meetings and internal events, including rooms and catering.
• Maintain records, expense tracking and documentation in line with policies and budgets.
• Arrange employee business travel, including flight/hotel bookings and changes.
• Assist employees with travel requests and guidance on policies and expenses.
• Resolve travel disruptions with Travel team and providers; use corporate booking tools.

Skills

Organizational skills

Attention to detail

Proactive approach

Interpersonal skills

MS Office (Excel, Word, Outlook)

Microsoft Teams

Willingness to learn

Strong written and spoken English

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We’re Looking For:

We are looking for an organized, attentive, and proactive Office and Travel Coordinator to join our Boston office. You will help keep daily office operations running smoothly and support employees with business travel arrangements, working closely with our Facility Management and Travel teams.

This role is suitable for someone early in their career who takes responsibility, pays attention to detail, and enjoys helping others. Previous experience is welcome but not required; we are ready to support the right candidate with training and development.

The role is based in Boston.

Responsibilities:

• Coordinate the day-to-day operations of the Boston office, maintaining an organized, efficient, and welcoming workplace and serving as the main contact for office-related requests.
• Work with building management, vendors, and service providers to coordinate workplace services, maintenance, office purchases, and deliveries.
• Partner with IT, Marketing, HR and other internal teams on office equipment, company merchandise, and shared operational tasks.
• Support employee onboarding and offboarding by coordinating office access, welcome packs, workspace setup, and equipment handovers with IT.
• Maintain accurate records of office assets, supplies, and company merchandise, including storage, distribution, and replenishment.
• Coordinate arrangements for executive visits, client meetings, and internal events, including meeting rooms, catering, and hospitality.
• Maintain office records, expense tracking, reports, and administrative documentation in line with company policies and approved budgets.
• Arrange employee business travel, including flight and hotel bookings, itinerary changes, and cancellations, in line with company travel policies.
• Assist employees with travel requests and provide guidance on travel policies, booking procedures, and expense reporting.
• Help resolve travel disruptions and urgent or emergency travel requests in coordination with the Travel team and relevant service providers.
• Use corporate booking tools and work with travel agencies and suppliers to coordinate bookings and resolve travel-related issues.

Requirements:

• Strong organizational skills and attention to detail, with the ability to manage several requests and changing priorities.
• A responsible, proactive approach and the ability to follow tasks through to completion.
• Good interpersonal skills and a friendly, helpful approach to colleagues, visitors, and suppliers.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook, and collaboration tools such as Microsoft Teams.
• Willingness to learn new systems, tools, and procedures.
• Strong written and spoken English, with the ability to communicate clearly and professionally.
• Preferred experience:
• Experience in office administration, workplace operations, or a similar support role.
• Experience booking business travel or using corporate travel booking tools.
• Experience coordinating vendors, purchases, inventory, or expense records.
• Experience organizing meetings, internal events, or executive visits.

What you should expect from us:

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Our core values

We wholeheartedly believe in our values.
They guide each decision we make, serving as the path we follow to achieve our goals.

One Team

Regardless of our location, we always work as one towards the same goal.