Customer Success Manager - (US&Canada)

Creatio; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements

Mentorship opportunities

Continuous learning

Recognition program

Competitive compensation

Job summary

Creatio is seeking a Customer Success Manager to cultivate strategic relationships with SMB & Corporate segment clients across US and Canada. You will serve as a trusted advisor, guiding executive-level stakeholders and aligning product value with customer outcomes.

The role is based on the East Coast, USA, and requires experience with CRM/ERP systems, software implementations, and a strong emphasis on renewals and growth across a global portfolio.

Qualifications

• 3+ years of experience with global segment customers (NA preferred).
• Fluent in English with executive-level communication.
• Experience with CRM/ERP/Core systems/LC/NC solutions or other corporate software.
• Managing customer portfolios through regular meetings with customers and integrator partners.
• Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software.
• Strong customer-centric communication and presentation skills.
• Commercial acumen, including negotiation and renewal management.
• Excellent time management and efficiency skills.

Responsibilities

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.

Skills

Executive communication

CRM/ERP experience

Customer portfolio management

Software implementations

Time management

Negotiation & renewals

Cross-functional collaboration

Tools

CRM software

ERP software

Job description

Creatio is a global vendor ofan agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.

We’re proud to be recognized by top industry analysts as aLeader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list,recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We’re Looking For:

We are seeking passionate, proactive, and results-drivenCustomer Success Managerto join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clientsacross US and Canada markets, serving as a trusted advisor to key stakeholders.The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.

You should be a strong team player with excellent communication skills,eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.

The role is based on the East Coast, USA.

Responsibilities:

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.

Requirements:

• 3+ years of experience working with global segment customers (preferably North America region);
• Fluent in English — both verbal and written with executive-level communication;
• Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;
• Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
• Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;
• Strong Customer-Centric Communication and Presentations Skills;
• Commercial acumen, including negotiation and renewal management;
• Excellent time management and efficiency skills.

What you should expect from us:

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Our core values

We wholeheartedly believe in our values.
They guide each decision we make, serving as the path we follow to achieve our goals.

One Team

Regardless of our location, we always work as one towards the same goal.

Genuine Care

Passion

Strive for excellence

Grow every day