Office and Scheduling Coordinator

Upham's Community Care; Boston (MA); Vor Ort; USD 52.000 - 70.000; Vollzeit

Zusammenfassung

Upham's Community Care in Boston, MA is seeking an Office and Scheduling Coordinator to support the Home Care department. The role focuses on EVV compliance, scheduling optimization for clinicians and caregivers, and administrative tasks in a busy office environment.

You will verify insurance, manage data entry, and ensure accurate recording of services. Strong communication and multitasking are essential for coordinating care plans and meeting deadlines.

Qualifikationen

• High School Diploma required.
• Associate’s or Bachelor’s degree preferred.
• Two years of office or administrative experience in a healthcare setting required.
• Strong computer and communication skills including scheduling/reporting systems.

Aufgaben

• Ensure EVV compliance, including time, location, and service details.
• Continuously update schedules to accommodate changes in client or caregiver plans.
• Assign caregivers to clients based on needs, availability, and geography.
• Communicate scheduling changes and conflicts to relevant parties.
• Use EVV to document and verify services provided to clients.
• Assist with EVV scheduling, troubleshooting, and report processing.
• Monitor and report issues to the Director of Operations.
• Schedule all visits for clinical staff including SOC, ROC, and Re-certifications.
• Assist with prior authorizations.
• Data-entry for scheduling and referrals.
• Answer and screen calls; take messages and answer routine questions.

Kenntnisse

Excel

Scheduling systems

Communication skills

Customer service

Multitasking

Teamwork

Adaptability

Ausbildung

High School Diploma

Associate or Bachelor’s degree preferred

Tools

EVV software

Database management

Microsoft Excel

Jobbeschreibung

Position Title: Office and Scheduling CoordinatorDepartment: Home CareSupervisor: Director of Home Health Care OperationsHours per week: 40 hoursFLSA Status: Non-ExemptPrimary Function:Under the supervision of the Director of Operations, the Office and Scheduling Coordinator provides departmental and scheduling support with the Electronic Verification Visits (EVV), a government-required software that electronically verifies when clinical and (Home Health Aide) HHA staff provide services. The Coordinator also provides support on other secretarial and clerical duties in the Home Health Services’ administrative office.Duties & Responsibilities:• Ensure compliance with EVV regulations, including time, location, and service details.• Continuously update schedules to accommodate changes in client or caregiver plans.• Ensure appropriate caregiver-client matches, considering preferences, language, and specialized care.• Assign caregivers to clients based on needs, availability, and geographical factors.• Communicate scheduling changes and conflicts to relevant parties.• Use EVV system to document and verify services provided to clients.• Assist with EVV scheduling, troubleshooting, and report processing, may include database management, and update of systems.• Assist in ongoing training and support of the use of EVV and compliance with rules for its use.• Monitor and report any issues to the Director of Operations on ongoing issues with the use of the program/software.• Work with Director of Operations regarding quality of services and review reports as requested.• Schedule all visits for clinical staff including SOC, ROC, and Re-certifications.• Assist with prior authorizations.• Perform data-entry for scheduling and referrals.• Answer the telephone, screen calls, take messages and answer routine questions.• Screen calls for the Home Care Director, take phone messages, and page staff.• Copy and fax assignments and distribute tasks as directed, while taking notice of given deadlines.• Provide support to collect, enroll and bill data.• Verify MassHealth and private insurance.• Track and enter orders into electronic record orders that have been signed and returned.• Create a variety of material (such as Reports, Memoranda, Correspondence, Notices and Bulletins) for supervisor or another designated manager.• Handle other duties as assigned by the Operations Director as requested.Minimum Basic Knowledge:• High School Diploma required.• Associate’s or Bachelor’s degree preferred.Experience & Qualifications:• Two years of office or administrative experience in a healthcare setting required.• Specific experience in office systems, data processing, and computer systems.• Strong computer (Excel, scheduling/reporting systems) and communication skills required.• Training experience in computer or software systems preferred.• Background in home care and insurance verification strongly desired.• Excellent customer service skills.• Ability to be flexible and work effectively within a team.• Ability to multitask, handle pressure and meet deadlines.• Language skills in English and Portuguese Creole or Spanish preferred.Essential Functions:• Updating and monitoring clinician and patient care schedules and plan of care.• Handling EVV verification and updates.• Reviewing and updating clinician and patient information (including and not limited to insurance coverage and prior authorizations for care)• Assisting and providing office support functions (i.e. answering calls, faxing, printing, etc.)Physical Requirements:See ADA Physical Requirements ChecklistSupervisory Responsibility:NoneDefine Access Level to PHI: Level 2: Authorized to access patient demographic data with only minimal reference to treatment or diagnostic information as needed to function. Staff in this category level should confine the use of PHI to the minimum necessary required and should not access or read parts of the medical record not needed to perform assigned duties.