Office Administrator - Windsor Windows

FALL CREEK FARM & NURSERY; West Des Moines (IA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Match

Group Term Life Insurance and AD&D

Employer Paid Long-Term & Short-Term/ 

Paid Time Off (PTO)

Paid Holidays

Job summary

Windsor Windows & Doors, a division of Woodgrain, is seeking an Office Administrator to serve as the first point of contact, answer phones, greet visitors, and ensure smooth daily operations. The role combines outstanding customer service with strong organizational and administrative skills to support office operations, coordinate events, and maintain a welcoming environment.

The position emphasizes multi-tasking, attention to detail, and proficiency with Microsoft Office Suite (Outlook, Word,

Qualifications

• Ability to manage multiple priorities while maintaining attention to detail.
• Experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Reception & customer service: answer and direct calls; greet visitors and applicants; manage mail and deliveries.
• Office & administrative support: manage supplies, equipment maintenance, meetings, and reports.
• Customer event coordination: plan and organize meetings, trainings, and events; coordinate space, catering, and attendees.

Skills

Multitasking

Organizational skills

Customer service

Tools

Microsoft Office Suite

Outlook

Word

Excel

PowerPoint

Job description

Windsor Windows & Doors, a division of Woodgrain, manufactures wood, vinyl and cellular PVC windows and patio doors. We specialize in designing and crafting quality products to the customer’s exact specifications. With manufacturing facilities in Iowa and North Carolina, our products are sold throughout the United States, Mexico, and Canada.

Windsor Windows & Doors aspires to be the window company that is Easy To Do Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer’s expectations. We are committed to building quality products and building lasting relationships within the residential construction industry.

We have been successful because of the diligence and hard work of our people, and the employees are recognized as the company’s most important asset. It is our mission to create a workplace where people feel supported, encouraged, valued, and respected.

Employment Type: Hourly FT
Work Environment: Monday – Friday 8am – 5pm. Onsite

Job Summary:
The office administrator serves as the first point of contact answering phones for the company and welcoming onsite customers, visitors, and vendors, while ensuring the daily operations of the office run smoothly and efficiently. This role combines exceptional customer service with strong organizational and administrative skills to support office operations, coordinate events, and maintain a welcoming, professional environment.

Duties & Responsibilities:

Reception & Customer Service

• Professionally answer and direct incoming phone calls.
• Greet customers, visitors, vendors and applicants with a friendly and professional demeanor.
• Manage incoming and outgoing mail and deliveries.
• Respond to general inquiries and direct visitors to the appropriate department.

Office & Administrative Support

• Order, monitor, and maintain office supplies, breakroom and other company resources.
• Coordinate office equipment maintenance and service requests.
• Assist with scheduling meetings and conference room reservations.
• Assist leadership, office staff and other departments with administrative tasks and special projects.
• Prepare correspondence, reports, and presentations as needed.
• Support company communications and office announcements via company monitors and daily absent list.
• Manage phone and department lists.

Customer Event Coordination

• Plan, organize, and coordinate customer meetings, training sessions, and special events.
• Schedule event logistics including meeting space, catering, materials, and equipment.
• Coordinate invitations, registrations, agendas and attendee communications.
• Prepare event materials and ensure meeting spaces are properly set up.
• Work with internal departments and vendors to ensure successful event execution.

Requirements

• Ability to manage multiple priorities while maintaining attention to detail.
• Experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• 3+ years of receptionist, office administration, or office management experience preferred.

Physical Demands: The physical demands and work environment are representative of a typical office environment.

Summary of Company Benefits

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) with a Company Match
• Group Term Life Insurance and AD&D
• Employer Paid Long-Term & Short-Term Disability
• Voluntary Supplemental Hospital and Accident Plans
• Employee Assistance Program
• 8 Company Paid Holidays & 1 Floating Holiday
• Paid Time Off (PTO)

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required