Office Administrator & Customer Experience Lead

SuperHero Fire Protection, LLC; Mebane (NC); Presencial; USD 42.000 - 54.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive benefits

People-first benefits

Resumo da vaga

SuperHero Fire Protection, LLC in Mebane, NC seeks an Office Administrator to keep daily operations smooth and support a tight-knit team in a fast-paced environment. You will answer calls, schedule, maintain records, and assist with invoicing while coordinating field service with technicians.

Ideal candidates are organized, dependable, and able to manage multiple priorities. A proactive, customer-focused mindset helps our mission to protect lives and property.

Qualificações

• Two years of administrative/office support experience required.
• Strong verbal and written communication skills.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel); familiarity with scheduling platforms is a plus.

Responsabilidades

• Keep the Office running: manage daily operations, handle calls, coordinate correspondence, maintain calendars.
• Deliver excellent customer service: greet visitors, respond to inquiries, direct requests to the right team.
• Support service and field operations: help schedule service appointments and coordinate technician schedules.
• Maintain accurate records: data entry, filing, keeping customer and job records up to date.
• Assist with administrative and financial tasks: invoicing, billing docs, purchase orders, expense tracking, timesheet review.
• Organize fire protection documentation and service records for compliance.
• Facilitate internal communication between office staff, field techs, management, customers, and vendors.

Conhecimentos

Communication skills

Organizational skills

Multitasking

Problem solving

Team player

Data confidentiality

Proactive

Customer service

Formação

High school diploma

Business administration courses

Ferramentas

MS Office

Microsoft Teams

Scheduling software

Descrição da vaga

SuperHero Fire Protection, LLC in Mebane, NC seeks an Office Administrator to keep daily operations smooth and support a tight-knit team in a fast-paced environment. You will answer calls, schedule, maintain records, and assist with invoicing while coordinating field service with technicians.

Ideal candidates are organized, dependable, and able to manage multiple priorities. A proactive, customer-focused mindset helps our mission to protect lives and property.