Office Administrator

SMB Team; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

On-site role in Grayslake

Collaborative team environment

Job summary

SMB Team seeks a proactive operations leader for our Grayslake, Illinois law firm. You will streamline operations, support the owner, and manage office systems to deliver exceptional client care.

The role emphasizes organizational excellence, professional communication, and accountability in a fast-growing firm. On-site hours are 8:30 a.m.–5:00 p.m., Monday–Friday, with a competitive base salary and regular reviews.

Qualifications

• Advanced computer proficiency and strong client communication.
• Highly organized with accountability and onboarding guidance.
• Law firm experience required; ability to draft basic legal documents.
• On-site role in Grayslake, IL; standard business hours.

Responsibilities

• Streamline operations to support growth.
• Manage the owner’s calendar and office systems.
• Oversee client communications and phone support.
• Draft basic legal documents.
• Onboarding clients with clarity and care.
• Follow up on accounts receivable.
• Develop forms and processes as needed.
• Support attorneys as needed.

Skills

Computer proficiency

Empathy

Professionalism

Organizational skills

Client relations

Phone communication

Email communication

Active listening

Accountability

Creative thinking

Education

High school diploma or equivalent

College degree preferred

Job description

Are you a proactive problem-solver who takes ownership, leads with confidence, and gets things done? Do you want to make a difference in people’s lives?

If you answered “yes,” to these questions, keep reading.

Step into a pivotal role for our client, one of Illinois’ fastest-growing criminal law firms, where your leadership will drive real impact, and your talents will be recognized from day one. In this pivotal role, you’ll streamline processes, support the owner, and deliver exceptional client care. If you’re ready help shape the future of a thriving legal team, we want to meet you!

WHAT’S IN IT FOR YOU?

Be valued and supported in a top criminal law firm committed to your growth. Bring your law firm experience to the team!

On-site, in Grayslake, Illinois. Office hours are 8:30 a.m.-5:00 p.m., Monday–Friday. We believe in a collaborative team environment to support you throughout the day.

Competitive $65,000 base salary, commensurate with experience, plus regular performance reviews.

Help shape the future of the firm while advancing your career.

Requirements

Your Role

• Streamline operations to support growth.
• Serve as the owner’s go-to for office administration.
• Organize and maintain office operations.
• Manage the firm’s calendar.
• Handle document collection and filing. Draft basic legal documents.
• Oversee client communications and phone support.
• Maintain office areas and systems.
• Develop systems and forms as needed.
• Guide clients through onboarding with clarity and care.
• Follow up on accounts receivable.
• Track task management throughout the firm.
• Provide support to attorneys as needed.

What You’ll Bring

• Advanced computer proficiency.
• Empathy and professionalism with clients and colleagues.
• Polite, humble, eager to learn, and open to feedback.
• Highly organized, motivated, and accountable.
• Strong client relations skills.
• Exceptional phone and email communication skills.
• Active listening abilities.
• High level of personal accountability.
• Thinks outside of the box.
• High school diploma or its equivalent (required); college degree preferred.
• Law firm experience required.
• Law firm management experience is a plus; Criminal law office experience a plus; Law firm experience required.

What Success Looks Like

• Implement streamlined operations for Firm success.
• Consistently meet deadlines and responsibilities.
• Positive client feedback for the Firm.
• Diplomacy and professionalism.
• Strong punctuality and attendance.
• Maximize owner’s time by managing operations efficiently.
• Lead by example gaining the respect of colleagues.
• Maintains consistent, efficient, and professional office operations across the Firm, as evidenced by positive feedback from attorneys, staff, clients, and colleagues and timely resolution of operational issues.